Darwin Winfrey
Ontario
Summary
Versatile professional with experience in customer service, operations, and administrative support, known for strong communication, organization, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Coach and Site Lead
Elevo Learning
Glendora
03.2024 - Current
- Designed and led K–8 physical education and social-emotional learning programs to enhance student engagement and skill development. Managed before- and after-school operations across multiple campuses, ensuring safety, efficiency, and high-quality program delivery. Implemented structured, high-energy activities that promoted teamwork, resilience, and positive behavior, while adapting programming to meet diverse student needs. Communicated regularly with administrators and families to support an inclusive environment, evaluated program effectiveness, and addressed behavioral and operational challenges. Served as coach and site lead, coordinating staff and driving engagement through innovative initiatives.
Route Sales Representative
Schwans Supply Food Chain
Riverside
04.2021 - 03.2023
- Managed a residential delivery route, ensuring timely, accurate service and high customer satisfaction. Built strong customer relationships to drive repeat business and upsell products. Handled direct sales, payments, and inventory tracking while safely operating a company vehicle in compliance with regulations. Optimized route efficiency, resolved customer issues, and maintained standards for safety, cash handling, and product quality.
Postal Support Employee Clerk
United States Postal Services
Las Vegas
08.2019 - 08.2021
- Supported daily post office operations in a high-volume environment by delivering efficient customer service and accurately processing mail and packages. Assisted with mailing services, transactions, and cash handling while sorting and distributing mail and operating postal equipment. Ensured compliance with USPS policies, safety, and confidentiality standards, collaborated with team members to maintain workflow efficiency, and resolved customer issues promptly.
Bartender / Waiter
Dick's Bar & Grill
Las Vegas
06.2018 - 08.2021
- Supervised and trained wait staff, reinforcing service standards and enhancing guest satisfaction. Coordinated banquets and special events, overseeing setup, service flow, and logistics. Managed scheduling and timesheets to ensure efficient staffing, while handling cashier duties with accuracy and strong cash control.
Bookstore Clerk
New Mexico Highlands University Bookstore
Las Vegas
08.2015 - 08.2018
- Provided customer service to students, faculty, and the public by assisting with textbooks, course materials, and campus merchandise. Maintained inventory and accurate records, processed invoices for agency programs, and handled transactions using POS systems. Responded to inquiries in person and by phone, directed students to campus resources, and ensured confidentiality of records.
Campus Security
New Mexico Highlands University Student Support Se
Las Vegas
08.2012 - 08.2013
- Prepared and processed administrative documentation, including requisitions, travel forms, and maintenance requests, in compliance with procedures. Managed daily office operations, scheduling, and clerical support to ensure efficient workflow. Maintained confidential records, served as a primary point of contact for students and staff, and assisted with correspondence and formal documentation. Supported campus safety operations through monitoring and on-call assistance.
Education
Associate of Arts - General Studies
Luna COmmunity College
Las Vegas, NMBachelor of Arts - Geenral Studies
New Mexico Highland University
Las Vegas, NMSkills
- Scheduling and operations coordination
- Inventory management and recordkeeping
- Cash handling and transaction processing
- Customer service and client relations
- Time management and multitasking
- Team collaboration and staff coordination
- Adaptability in fast-paced environments
- Compliance with policies and safety standards
- Communication (verbal and written)
Timeline
Coach and Site Lead
Elevo Learning
03.2024 - Current
Route Sales Representative
Schwans Supply Food Chain
04.2021 - 03.2023
Postal Support Employee Clerk
United States Postal Services
08.2019 - 08.2021
Bartender / Waiter
Dick's Bar & Grill
06.2018 - 08.2021
Bookstore Clerk
New Mexico Highlands University Bookstore
08.2015 - 08.2018
Campus Security
New Mexico Highlands University Student Support Se
08.2012 - 08.2013
Associate of Arts - General Studies
Luna COmmunity College
Bachelor of Arts - Geenral Studies
New Mexico Highland University