Darvin Nguyen
Rosemead
Summary
Customer service and administrative support professional with strong expertise in IT support and network management. Offering a broad range of office management skills and proficiency in Microsoft Office programs. A proactive planner and problem solver, adept at adapting to change, working independently, and consistently exceeding expectations. Skilled at handling multiple priorities and meeting tight deadlines without compromising quality, particularly in IT support and network management.
Overview
13
13
years of professional experience
Work History
Specialist, IT Application Management
Self Employed Services
01.2017 - Current
- Over the past 5 years I have been responsible for most data configuration and testing in my ongoing small business, supporting iPads, Apple products, and computer troubleshooting, including hardware fixtures.
- Skilled in network setup and troubleshooting for both Windows 11 and iOS systems, as well as Apple products.
- One year of hands-on experience in installing, configuring, testing, troubleshooting, and repairing client computing devices and software within a centralized Information Technology organization, which is based on customers' repair databases, such as damaged hardware within products.
- Championed change management initiatives related to IT application rollouts or upgrades, minimizing resistance among employees while promoting smooth transitions.
- Provided end-user support for critical applications, addressing technical issues promptly to minimize downtime and maintain productivity levels.
- Managed software licenses, ensuring compliance with vendor agreements while optimizing costs and resource allocation.
- Provided expert guidance on IT application management strategies and tactics, positioning the organization for long-term success in an increasingly technology-driven business environment.
- Enhanced system performance by identifying and resolving IT application issues in a timely manner.
Professional Student Worker
Assessor Los Angeles County - East District Office
10.2013 - 05.2016
- Provide office works to help tax office employees and outside customers
- Assisted customers at the front window with the mapping and planning, building and record of business and personal property
- Filed and organized file boxes for scanning project; and recorded any missing files in the file room
- Maintained the good file shelf with latest update code for house section
- Updated house filing inventory system; created and printed labels for housing files
- Be able to work with different application to look for house parcel such as using PDB, Barcode Tracking System, Parcel Viewers, and Excel
- Provided the copies of building record to homeowners who are in need to remodel their house
- Responded to phone calls from tax payers, and reviewed parcel blueprint of home owners
Worker Aid
Garfield Medical Center
06.2012 - 12.2012
- Provided assistant to Nutritionist and patients
- Delivered food to patients’ room, and checked patient daily food order
- Maintained excellent food services and delivered on time between the shifts
- Recorded any record of missing supplies by the end of the shift
- Needed to be flexible to work overtime, when it’s needed
Education
Business Management -
CSU LOS ANGLES
LOS ANGELES, CA03.2025
Business Administration -
EAST LOS ANGELES COLLEGE
Los angeles, ca03.2017
Business Administration -
MIRA COSTA COLLEGE
SAN DIEGO, CA06.2011
Graduated -
MARK KEPPEL HIGH SCHOOL
MONTEREY PARK, CA06.2009
Skills
- Office Management
- Records Management
- Database Administration
- Internet of things
- Customer Support
- Problem-solving
- Multitasking
- MS Offices (Excel, Word, Access, Powerpoint)
- 10 Keys
- Problem management
- Data analytics
- Network administration
Languages
Vietnamese
Full Professional
Timeline
Specialist, IT Application Management
Self Employed Services
01.2017 - Current
Professional Student Worker
Assessor Los Angeles County - East District Office
10.2013 - 05.2016
Worker Aid
Garfield Medical Center
06.2012 - 12.2012
Business Administration -
EAST LOS ANGELES COLLEGE
Graduated -
MARK KEPPEL HIGH SCHOOL
Business Management -
CSU LOS ANGLES
Business Administration -
MIRA COSTA COLLEGE
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