DARUNEE MC ENEANEY
Oakland
Summary
Dedicated and service-oriented Hospitality Professional with more than 10 years of experience in hotel front office operations, guest services, reservations, concierge services, and PBX operations. Extensive experience with Hilton and IHG brands, delivering exceptional guest experiences while maintaining efficient hotel operations. Highly skilled in guest relations, problem resolution, airline crew coordination, and reservation management. Proficient in Opera PMS and Hilton ONQ systems with a proven ability to build positive guest relationships, work evenly in fast-paced environments, and consistently exceed customer service expectations.
Overview
15
15
years of professional experience
Work History
Crochet Designer
Business Owner
Udon Thani,Thailand
01.2025 - 03.2026
- Crochet Design & Pattern Creation
- Handmade Flowers & Home Decor
- Amigurumi & Plush Toys
- Custom Orders & Personalized Gifts
- Small Business Sales
- Social Media Product Promotion
- Quality Control & Finishing Techniques
- Time Management
Guest Service Agent | Concierge | Reservations | Telephone Operator
Embassy Suites by Hilton
Napa, CA
07.2022 - 01.2024
- Deliver exceptional guest service throughout all stages of the guest experience, from arrival to departure.
- Process guest check-ins, check-outs, room assignments, and billing accurately and efficiently.
- Manage room reservations and respond promptly to guest inquiries and special requests.
- Provide concierge services by recommending local attractions, restaurants, and transportation options.
- Handle high-volume telephone communications while maintaining professionalism and accuracy.
- Collaborate with housekeeping, engineering, and other departments to ensure guest satisfaction and operational efficiency.
Guest Service Agent | Reservations Agent | Airline Crew Coordinator | Telephone Operator
DoubleTree by Hilton
Burlingame, CA
02.2016 - 05.2022
- Managed daily front desk operations while providing outstanding customer service.
- Coordinated accommodations and scheduling for airline flight crews.
- Processed reservations, guest arrivals, departures, room changes, and billing transactions.
- Operated PBX telephone system, directing calls and assisting guests with requests.
- Resolved guest concerns professionally, contributing to high guest satisfaction ratings.
- Worked closely with multiple departments to ensure seamless hotel operations.
Guest Service Agent | Reservations | Telephone Operation | Night Audit
Holiday Inn
Burlingame, CA
03.2018 - 03.2020
- Assisted guests with reservations, registration, and check-out procedures.
- Responded to guest requests and resolved issues promptly.
- Maintained accurate reservation records and processed payments.
- Delivered friendly, efficient service in a fast-paced hospitality environment.
- (Full-Time & Part-Time)
Retail Sales Associate
Macy's
Stanford Shopping Center, CA
10.2010 - 02.2018
- Delivered exceptional customer service in the Men's Shoes and Men's Suits departments.
- Assisted customers with merchandise selection and product recommendations.
- Maintained attractive visual displays and organized inventory.
- Consistently achieved sales and customer satisfaction goals through attentive service.
Front Office Agent | PBX Operator | Sales Coordinator
Homewood Suites by Hilton
Brisbane, CA
09.2014 - 01.2016
- Managed front desk operations and guest registration.
- Operated the hotel's PBX telephone system and coordinated guest communications.
- Assisted the sales department with administrative support and reservation coordination.
- Built strong relationships with guests by providing personalized service and timely assistance.
Education
Bachelor of Arts - Humanities, English Major
Ramkhamhaeng University
Bangkok, Thailand01-2001
Skills
- Opera Property Management System (PMS)
- Hilton ONQ
- Microsoft Office Suite
- Reservations & Revenue Systems
- PBX Telephone Systems
- Cash Handling & Billing
- Guest Recovery & Service Excellence
Accomplishments
- Graduate of Hilton University Guest Service Management training program.
- Successfully managed the Kipsu Guest Communication Program, improving communication between hotel staff and guests.
- Led hotel participation in the Hilton SALT (Satisfaction and Loyalty Tracking) Program, helping increase positive guest feedback and service quality.
- Passed the California Insurance License Examination (2016).
- Employee of the month 2024 at Embassy suite by Hilton
Timeline
Crochet Designer
Business Owner
01.2025 - 03.2026
Guest Service Agent | Concierge | Reservations | Telephone Operator
Embassy Suites by Hilton
07.2022 - 01.2024
Guest Service Agent | Reservations | Telephone Operation | Night Audit
Holiday Inn
03.2018 - 03.2020
Guest Service Agent | Reservations Agent | Airline Crew Coordinator | Telephone Operator
DoubleTree by Hilton
02.2016 - 05.2022
Front Office Agent | PBX Operator | Sales Coordinator
Homewood Suites by Hilton
09.2014 - 01.2016
Retail Sales Associate
Macy's
10.2010 - 02.2018
Bachelor of Arts - Humanities, English Major
Ramkhamhaeng University
CORE COMPETENCIES
- Front Desk Operations
- Guest Relations & Customer Service
- Check-In & Check-Out Procedures
- Reservations Management
- Concierge Services
- PBX & Multi-Line Telephone Systems
- Airline Crew Coordination
- Conflict Resolution & Problem Solving
- Cash Handling & Billing
- Opera PMS & Hilton ONQ
- Team Collaboration
- Microsoft Office Suite
ADDITIONAL INFORMATION
- Fluent in English and Thai.Lao
- Authorized to work in the United States.
- References available upon request.