Darsy Marcelo
Gatineau,QC
Summary
Dynamic Cleaning Supervisor with a proven track record at Ottawa Clean Pro, excelling in quality assurance and client relations. Expert in health and safety protocols, I successfully enhanced workflow efficiency and guest satisfaction. Adept at performance improvements and inventory control, I lead teams to achieve exceptional results in cleaning standards.
Overview
9
9
years of professional experience
Work History
Cleaning Supervisor
Ottawa Clean pro
Ottawa, Ontario
02.2016 - 02.2025
- Practiced safe work habits and wore protective safety equipment.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Communicated with maintenance team on damages to repair.
Education
BBA -
Cite Collegiale
Ottawa, ON05-2022
High School Diploma -
Carrefour
Gatineau, QC05-2016
Skills
- Client relations
- Quality assurance
- Cleaning practices
- Ordering cleaning supplies
- Health and safety
- Scheduling and planning
- Vacuuming and sweeping
- Window cleaning
- Report generation
- Performance improvements
- Mopping and buffing floors
- Inventory control
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Native/ Bilingual
Timeline
Cleaning Supervisor
Ottawa Clean pro
02.2016 - 02.2025
BBA -
Cite Collegiale
High School Diploma -
Carrefour
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