Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Darshita Patel

Hamilton,ON

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
05.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.

Operational Associate

Delivery Xpress
02.2024 - Current
  • Developed key performance indicators to track operational success and drive continuous improvement efforts.
  • Ensured optimal resource allocation, managing budgets, staffing levels, and equipment availability for maximum operational effectiveness.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Cashier and Customer Service Representative

Walmart
08.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Technical Support and Customer Support

Tech Fi Technology
07.2020 - 12.2021
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Certificate Diploma - Network Security And Architecture

Fanshawe College of Applied Arts And Technology
London, ON
12.2023

No Degree - Mobile Application Development

Georgian College of Applied Arts And Technology
Barrie, ON
12.2022

Bachelor of Engineering Technology - Computer Science And Engineering

Parul University
Vadodara, India
06.2020

Skills

  • Technical Support
  • Customer service expert
  • TCP/IP
  • Teamwork and Collaboration
  • Data Entry

Languages

English

Certification

CISSP

IT Service Management

Enterprise And Network Design

Application Design Interface

Timeline

FC Associate

Amazon
05.2024 - Current

Operational Associate

Delivery Xpress
02.2024 - Current

Cashier and Customer Service Representative

Walmart
08.2022 - 01.2024

Technical Support and Customer Support

Tech Fi Technology
07.2020 - 12.2021

Certificate Diploma - Network Security And Architecture

Fanshawe College of Applied Arts And Technology

No Degree - Mobile Application Development

Georgian College of Applied Arts And Technology

Bachelor of Engineering Technology - Computer Science And Engineering

Parul University

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Darshita Patel