Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darshilkumar Goswami

Edmonton,AB

Summary

Actively looking for full-time opportunities as a technical support analyst, IT consultant,

Network technologist/administrator, Help Desk Analyst where personal interest and

knowledge help users to solve and fix computer networking issues. Ability to work shifts

scheduled in a 24/7 structured environment. Proficient in troubleshooting issues over the

phone, on-site, email and/or remote. Ability to troubleshoot computer hardware, software,

application, WIFI, VOIP devices. Able to multicast and highly organized, strong analytical

and problem-solving skills. Organized and dependable candidate successful at managing

multiple priorities with a positive attitude. Willingness to take on added responsibilities to

meet team goals.

Overview

3
3
years of professional experience

Work History

WHITE GLOVE TECHNICIAN (IT Field Technician)

The Acquisition Group
03.2023 - 11.2023
  • Partner with their sales team to provide quality demos to potential customers
  • Check install's requirements and advice clients about products and services
  • Patiently assist clients with installing their services remotely over the phone or through a video call
  • Drive to sites to install business connect in person
  • Troubleshoot clients network issues and advice on further steps
  • Documenting the processes as they are being implemented
  • Walk the customer through the value Business Connect can add to their business
  • Customize phone systems according to clients' needs and adjust QoS on the Phones
  • Ensuring customer satisfaction is top notch and train on how to use Business Connect and address any concerns they may have
  • Each demo will be unique and tailored to each individual customer and are completed over video calls
  • Follow up to ensure the products are working, and customers are happy with the service
  • Answer any questions the customer may have regarding product
  • Manage VoIP phone users and manage their Business connect application on IOS and Android.

COMPUTER REPAIR TECHNICIAN

MEMOFIX
04.2022 - 02.2023
  • Careful review and confirmation on accuracy of identification of product
  • Run diagnostic and perform test to identify failure on laptop and desktop computers
  • Perform complete tear down on various electronic equipment to identify hardware failure
  • Verify customer defect or functionality issue
  • Communicate and interact with Team Leads and other team members to ensure successful and efficient repair of devices
  • Order replacement parts through electronic inventory management system and accurately document diagnosis and repair information in online repair tracking system
  • Perform repairs, install replacement components, and test whole unit using provided diagnostic procedures
  • Identification of cosmetic defects
  • Perform Operating system installations and software application recoveries for testing or on completed repairs
  • Complete detailed visual inspection to ensure 100% within compliance on all quality guidelines
  • Ensure KPI expectations are achieved on all duties
  • Assist collogues, such as Quality control, in peak period times or coverage
  • Practicing and following ESD procedures
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
  • Explained diagnostic findings to customers and outlined repair or service options
  • Working knowledge of business equipment and computer applications (Microsoft Outlook, Word, Excel and PowerPoint).

IT HELP DESK TECHNICIAN

CONCENTRIX
01.2021 - 03.2022
  • Providing tech support for various kinds of services of client such as home phone, Cable, Internet & Wireless Devices
  • Assisted in the development of database projects for numerous customers
  • Utilized dialogue-mapping procedures to gather all the necessary requirements, gaining overall customer and client satisfaction
  • Consult user guide, technical manuals and other documents to research and implement solutions
  • Demonstrated expertise in using Oracle data modeling to boost departmental productivity
  • Worked closely with clients to establish specifications and system designs
  • Develops an in-depth and comprehensive knowledge of all supported product and service offerings
  • Resolve technical problems encountered by users
  • Superior communication skills, able to clearly explain unfamiliar concepts to customers in a clear and concise manner via telephone, email, and web-based live chat
  • Collect, organize, and maintain a problem and solutions log for use by other technical support analysts
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.

Education

GED -

St. Clair College of Applied Arts And Technology
Windsor, ON

Skills

    ● Desktop support Helpdesk call support

    ● Operating system management Technical Support

    ● Issue troubleshooting

    ● Windows 10/11

    ● Technical Support

    ● VOIP specialist

    ● MS SQL Server 2005/2008/2008R2/2012, MS Access 2000/ 2005/2007

    ● Excellent analytical and problem-solving skills

    ● Exceptional expertise in SQL Server

    ● Strong proficiency in relational database management

Timeline

WHITE GLOVE TECHNICIAN (IT Field Technician)

The Acquisition Group
03.2023 - 11.2023

COMPUTER REPAIR TECHNICIAN

MEMOFIX
04.2022 - 02.2023

IT HELP DESK TECHNICIAN

CONCENTRIX
01.2021 - 03.2022

GED -

St. Clair College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Darshilkumar Goswami