Darsil Shah
Etobicoke,ON
Summary
Dedicated and customer-focused professional seeking a challenging Customer Service Representative role, leveraging excellent communication and problem-solving skills to ensure customer satisfaction and contribute to the success of the organization. Committed to delivering exceptional service and building positive relationships to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Direct Marketing and Sales Coordinator
Innit Management Inc.
08.2023 - 11.2023
- To promote and sell products to existing and new clients
- Identify and solicit prospective clients, working on a lead list provided by the employer
- To provide estimated cost of installing a new product or service based on client's need
- Write and submit accurate orders for new and existing clients
- Running campaigns through direct sales and marketing using the RM platform Salesforce
- Persistently stay in contact with the existing clients as part of after sales service to provide ongoing support and resolve any product or service-related issue
- Design customized, cost-effective solutions for the clients
- Develop reports and visuals as part of a sales presentation to illustrate benefits from use of service
- Supervise and train the newly hired telecommunications sales representatives and share best practices with them.
Store Associate
Mamma’s Pizza
11.2021 - 08.2023
- Ensuring Customer Service Standards are met by staff - Ensuring orders are taken and filled quickly and accurately - Ensuring opening and closing procedures are properly completed - First point of contact for customer concerns and during escalations - Training new hires as per franchisee requirements - Managing inventory as well running payrolls for staff - Ensuring to maintain professional environment for everyone in order to get best out of staff
Food Service Supervisor
Fat Bastard Burrito Co.
09.2019 - 11.2021
- Ensuring Customer Service Standards are met by staff
- Ensuring orders are taken and filled quickly and accurately
- Ensuring opening and closing procedures are properly completed
- First point of contact for customer concerns and during escalations
- Training new hires as per franchisee requirements
Education
Postgraduate - Mobile Application Design and Development
Lambton College
Toronto, ON07.2017
Bachelor's Degree - Computer Application
Gujarat University
Ahmedabad, GJ04.2013
Skills
- Reporting and Performance Analysis
- Sales Strategies
- Computer Proficiency
- Contract Negotiations
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Elementary
Timeline
Direct Marketing and Sales Coordinator
Innit Management Inc.
08.2023 - 11.2023
Store Associate
Mamma’s Pizza
11.2021 - 08.2023
Food Service Supervisor
Fat Bastard Burrito Co.
09.2019 - 11.2021
Postgraduate - Mobile Application Design and Development
Lambton College
Bachelor's Degree - Computer Application
Gujarat University
Similar Profiles
EDWARD KARIMIEDWARD KARIMI
Founder and Director at Innit Holdings LimitedFounder and Director at Innit Holdings Limited
Marlanna BrooksMarlanna Brooks
Regional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management ServiceRegional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management Service
Mia LacroixMia Lacroix
Modeling at Wolves Management, Maggie Inc., Wanted ManagementModeling at Wolves Management, Maggie Inc., Wanted Management
Gurna ToussaintGurna Toussaint
Customer Service Representative, Remote at Millennium 1 SolutionsCustomer Service Representative, Remote at Millennium 1 Solutions
Gagandeep KaurGagandeep Kaur
Staff Nurse at Al Hayat HospitalStaff Nurse at Al Hayat Hospital