Results-driven Service Desk Analyst with exceptional technical support, troubleshooting, fiber optic installation, Python, SQL, AWS, and Microsoft Azure expertise, driving efficiency, and data-driven decision-making.
Hi, I’m
Darshil Parikh
Kamloops,Columbia
Summary
Overview
5
years of professional experience
Work History
Datacom
IT Service Desk Analyst
10.2022 - 03.2023
Job overview
- Experienced IT professional proficient in user management, security roles, and ticketing software (R12, Cherwell).
- Skilled in client verification, ticket closure, and providing standard or security roles in thebanking industry.
- Proficient in Microsoft Dynamics for change request generation.
- Collaborates with backend teams, ensures timely completion, and maintains accurate records using Excel.
Telecom Industries NZ Limited
Telecommunications Technician
03.2022 - 09.2022
Job overview
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware, and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
Shivaay Spices And Foods
Retail Sales Assistant
05.2021 - 02.2022
Job overview
- Greeting customers and helping with product questions, selections, and purchases
- Using a POS system to process sales, returns, online orders, and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
URL Software Global INC
Technical Support Engineer
01.2018 - 08.2019
Job overview
- Experienced technical support professional adept at handling customer queries through phone and email channels.
- Specializes in web hosting management, troubleshooting hosting-related issues, and providing cloud backup solutions.
- Collaborates with web design teams to support web development initiatives.
- Proficient in managing shared, dedicated, VPS, and corporate email servers, including SSL certificates, spam protection, and email archival services.
Education
The Wellington Institute of TechnologyPetone, Wellington
Graduate Diploma in IT from Information And Technology
11.2020
University Overview
Skills
- Programming Languages: Python, SQL, and PowerBI
- Systems Administration: Windows/Linux troubleshooting and management
- Network Administration: TCP/IP, routers, switches, firewalls
- Testing: Software testing methodologies, test planning, and execution
- Cloud Computing: AWS services, Microsoft Azure, and application deployment
Licence
Licence
Canadian Class 5 Driving License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
IT Service Desk Analyst
Datacom
10.2022 - 03.2023
Telecommunications Technician
Telecom Industries NZ Limited
03.2022 - 09.2022
Retail Sales Assistant
Shivaay Spices And Foods
05.2021 - 02.2022
Technical Support Engineer
URL Software Global INC
01.2018 - 08.2019
The Wellington Institute of Technology
Graduate Diploma in IT from Information And Technology
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