Darshdeep Kaur
Calgary,AB
Summary
Proven leader with a track record of enhancing customer service & Skilled in customer relationship management and operational efficiency. Excel in problem-solving and communication across English, Punjabi, and Hindi. Achieved significant improvements in team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Experience Team Lead
LAURA
10.2022 - Current
- Coached, trained and developed employees in company policies and compliance requirements
- Conducted monthly performance reviews for 15 team members, providing constructive feedback and setting achievable goals.
- Enhanced cross-functional collaboration by working closely with sales, product management, and technical teams to resolve escalated issues quickly.
Store Manager
Mucho Burrito
08.2019 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Set effective store schedules for team of 10 based on forecasted customer levels, individual employee knowledge, and service requirements.
Brand Sales Associate
Old Navy, Gap
10.2018 - 09.2020
- Coordinated special events such as product launches or seasonal promotions, generating excitement and driving foot traffic to the store.
- Provided personalized assistance to 50+ shoppers everyday with special needs or requests, enhancing their retail experience significantly.
Education
Bachelor of Accountancy - Business, Finance, Accounting, Economics
Punjabi University Patiala
IndiaCertificate in Administration - Business, Finance, Accounting, Economics
University of Regina
Regina, SKSkills
- Problem-solving skills
- Time effectiveness
- Organizational Skills
- Excellent Communication in English, Punjabi & Hindi
- Customer focused selling
- Customer Relationship Management
- Operational skills
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Experience Team Lead
LAURA
10.2022 - Current
Store Manager
Mucho Burrito
08.2019 - 01.2022
Brand Sales Associate
Old Navy, Gap
10.2018 - 09.2020
Bachelor of Accountancy - Business, Finance, Accounting, Economics
Punjabi University Patiala
Certificate in Administration - Business, Finance, Accounting, Economics
University of Regina
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