Darshana Shah
Mississauga,Canada
Summary
Experienced business and financial operations professional with 5+ years of expertise in claims and benefits management. Proven expertise in maintaining regulatory compliance, supporting audits, and streamlining workflows to improve efficiency. Recognized for delivering top-notch client and provider service, applying strong analytical thinking, effective communication, and collaborative problem-solving skills to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Claims Examiner / Reimbursement Specialist (Pensioners and Families ETA Travelers)
MSH International
Toronto, Canada
09.2024 - 10.2025
- Adjudicated complex medical and travel insurance claims accurately and efficiently.
- Verified member eligibility, coverage, and policy compliance.
- Managed appeals, inquiries, compensation and payments processing.
- Maintained audit-ready documentation and identified potential discrepancies.
- Supported process improvements using AI-assisted tools and Excel.
Financial Administrative & Customer Operations Specialist
Ricoh Canada
Mississauga, Canada
06.2022 - 07.2024
- Managed end-to-end order-to-cash operations, invoicing, and reconciliations.
- Ensured accuracy service level agreements (SLAs), while maintaining compliance with policies, collective agreements, and legislative requirements.
- Analyzed operational data and implemented process improvements to reduce turnaround time.
- Coordinated with finance, logistics, vendors, and customer support teams.
- Resolved operational issues and optimized workflow efficiency.
Payroll & Benefits Administrator
Keyence Canada
Mississauga, Canada
04.2022 - 06.2022
- Processed payroll and off-cycle payments for multiple entities, ensuring compliance.
- Administered health, dental, and retirement benefits using ADP, Workforce tools.
- Conducted payroll audits and prepared T4s.
- Resolved payroll discrepancies and maintained accurate records.
- Streamlined payroll and benefits processes to improve efficiency.
New Business & Financial Operations Specialist
Primerica Financial Services
Mississauga, Canada
01.2020 - 03.2022
- Processed new business applications, policy changes, and reimbursement claims.
- Performed KYC checks, payment reconciliations, and commission tracking.
- Supported operational improvements and client service initiatives.
- Optimized workflow and documentation processes.
- Ensured compliance and accuracy across all financial operations.
Education
Certificate - Payroll & Benefits Administration
Algonquin College
ON, CanadaAdvanced Accounting - Co-op Program
St. Gabriel ALC
ON, CanadaBachelor’s - Business Accounting & Administration
Gujarat University
IndiaSkills
- Claims Adjudication & Reimbursement
- Group & Pensioner Benefits
- Payroll & Benefits Administration
- Financial Operations & Reconciliation
- Invoice Verification
- Compliance
- Auditing
- Client & Provider Communication
- Process Improvement
- Generative AI
- ChatGPT
- Microsoft Copilot
- Cloud
- NFS
- Documentation
- Workflow automation
- ADP Workforce Now
- Dayforce
- NTS
- Salesforce
- Magenta
- SharePoint
- Transaction processing
- Reporting
- Automation Excel
- Outlook
- Google meets
- Video
- Editing
- Posting
Ai Software Skills
- Generative AI: ChatGPT, Microsoft Copilot, Cloud, NFS– documentation, workflow automation
- HR & Payroll: ADP Workforce Now, Dayforce, NTS – payroll, benefits, workforce management
- CRM & Financial Ops: Salesforce, Magenta, SharePoint – transaction processing & reporting
- Automation Excel: Outlook, Google meets, Video, Editing, Posting, reconciliation, compliance
Timeline
Claims Examiner / Reimbursement Specialist (Pensioners and Families ETA Travelers)
MSH International
09.2024 - 10.2025
Financial Administrative & Customer Operations Specialist
Ricoh Canada
06.2022 - 07.2024
Payroll & Benefits Administrator
Keyence Canada
04.2022 - 06.2022
New Business & Financial Operations Specialist
Primerica Financial Services
01.2020 - 03.2022
Certificate - Payroll & Benefits Administration
Algonquin College
Advanced Accounting - Co-op Program
St. Gabriel ALC
Bachelor’s - Business Accounting & Administration
Gujarat University