DARSHANA GOHIL
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Lab Technician (B)
Agat laboratory (Environmental science)
02.2022 - 12.2023
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Improved lab technician training program, resulting in higher employee retention rates and increased productivity.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed complex laboratory tests with precision, supporting clinical diagnoses and treatment plans.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Optimized standard operating procedures based on regulatory guidelines.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Analyzed results using analytical software and created reports.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Interpreted laboratory results to provide technical advice to scientists.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Monitored testing procedures to meet criteria and maintain quality control.
Customer Service Representative
Concentric
02.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Working on multiple screens, apps & systems, also wearing a headset for long hours.
- Always aiming to resolve all the customer issues myself to prevent any escalation & walking them through the company's client system.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Ensuring confidential information is not disclosed without customers consent and maintaining customer information.
Education
Bachelor of Chemical engineering -
Government Engineering College
Bhuj, Gujarat06.2016
Diploma in Chemical engineering -
D.D.I.T
Nadiad, Gujarat05.2013
Skills
- Creative Problem Solving skills
- Exceptional people skills to understand Customer Needs
- Advanced research and diagnosis on customer issues
- Issue and Complaint Resolution ability
- Calm and Professional Under Pressure
- Verbal and Written Communication skills
- Multitasking, time management & organizational skills
- Efficient and Detail-Oriented
- Skilled in Establishing and Maintaining Customer Relationships
- Strong Analytical and Problem Solving skills
- Proficient in MS Office
- Effective team player
Training Certificates
- Vocational training in Alembic Pharmaceutical Ltd, at panelav Halol, vadodara
- Meghmani organics Ltd,Ahmedabad
- Sud-Chemie india Pvt Ltd, Vadodara
Personal Information
Customer Service Representative
Languages
English
Full Professional
Timeline
Lab Technician (B)
Agat laboratory (Environmental science)
02.2022 - 12.2023
Customer Service Representative
Concentric
02.2021 - 01.2022
Bachelor of Chemical engineering -
Government Engineering College
Diploma in Chemical engineering -
D.D.I.T
Similar Profiles
Juliana GabrilloJuliana Gabrillo
Volunteer at Environmental ScienceVolunteer at Environmental Science
Nikita PatelNikita Patel
Laboratory Technician at AGAT LaboratoryLaboratory Technician at AGAT Laboratory
Jideofo OnwuliJideofo Onwuli
Medical Laboratory Scientist 1 at LABORATORY UNIT, DEPARTMENT OF MEDICAL LABORATORY SCIENCE, NNAMDI AZIKIWE UNIVERSITYMedical Laboratory Scientist 1 at LABORATORY UNIT, DEPARTMENT OF MEDICAL LABORATORY SCIENCE, NNAMDI AZIKIWE UNIVERSITY