DARSHAN SUDANI

Identified training needs of employees based on their individual strengths, weaknesses and provided appropriate coaching, mentoring support.

• Created reports outlining progress towards team goals, enabling management to make informed decisions.

• Conducted regular feedback sessions with team members to discuss successes and challenges faced during

customer interactions.

• Mentored junior staff on customer service best practices, leading to increased job satisfaction.

• Established by owner and management, such as sanitation and maintenance requirements and parking regulations.

• Assigned daily job tasks and workloads to more than 35 team members.

• Coordinated activities between departments such as housekeeping, maintenance, and security in order to ensure smooth operations.
• Created an inviting atmosphere for guests by providing friendly customer service at all times.
• Arranged for replacement of items lost by travellers.
• Participated in training sessions regarding customer service techniques and best practices regularly.
• Utilized strong organizational skills to ensure efficient operations within the department.
• Collaborated with the front desk staff to ensure that all guest requests were handled promptly.
• Successfully handled customer inquiries and complaints in a professional manner.