Summary
Overview
Work History
Education
Skills
Relevant Experience
References
Languages
Additional Information
Timeline
Generic

DARSHAN SHAH

Niagara Falls,ON

Summary

To obtain a challenging position in a well-established organization where I can utilize my skills and experience Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

29
29
years of professional experience

Work History

Account Manager

A. J. Finance
Etobicoke, ON
07.2016 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.

Accounts Payable Clerk

Ontario Impex Of Canada
Kennedy Rd, Mississauga, ON L4Z 2C3
07.2013 - 05.2016
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.

Office Assistant

Sychem Inc.
01.2010 - 01.2013
  • Handled a wide variety of customer needs and concerns
  • Maintained statistical and financial records
  • Created computerized database
  • Prepared company accounts and tax returns for audit
  • Managed accounts payable, accounts receivable
  • Performed general office duties and administrative tasks
  • Recorded Journal entries
  • Preparing financial reports of the company
  • Prepare bank account deposit documents, Reconcile Bank Statement

Administrative Assistant

Atheneow Cdk Corporation
01.2007 - 01.2010
  • Handled a wide variety of customer needs and concerns
  • Maintained statistical and financial records
  • Created computerized database
  • Prepared company accounts and tax returns for audit
  • Managed accounts payable, accounts receivable
  • Performed general office duties and administrative tasks
  • Recorded Journal entries
  • Preparing financial reports of the company
  • Prepare bank account deposit documents, Reconcile Bank Statement

Accounting Assistant

A.T. Mecawan and Associates Chartered Accountant Firm
01.1995 - 01.2006
  • Handled a wide variety of customer needs and concerns
  • Maintained statistical and financial records
  • Created computerized database
  • Prepared company accounts and tax returns for audit
  • Managed accounts payable, accounts receivable
  • Performed general office duties and administrative tasks
  • Recorded Journal entries
  • Preparing financial reports of the company
  • Prepare bank account deposit documents, Reconcile Bank Statement

Education

RIBO Level - 1 - Home, Auto, Property, Travel Insurance

Insurance Institute
05.2024

Diploma in Accounting and Payroll with Honors (Completed PCP Certification) -

Academy of Learning
Toronto, Canada
01.2013

Diploma in Business Administration -

London City College
01.2007

Bachelors of Commerce with Advance Accounting and Auditing -

Gujarat University
01.1993

Skills

  • Punctual, reliable and hardworking
  • Able to work independently and in a challenging team environment
  • Excellent computer knowledge of MS Word, MS Office, MS Excel, MS internet Explorer, Power point 40, Windows XP and Windows Vista
  • Ability to work well under pressure to effectively meet deadlines
  • Relationship Building
  • Customer Satisfaction

Relevant Experience

  • Handled a wide variety of customer needs and concerns
  • Maintained statistical and financial records
  • Created computerized database
  • Prepared company accounts and tax returns for audit.
  • Managed accounts payable, accounts receivable
  • Performed general office duties and administrative tasks.
  • Recorded Journal entries
  • Preparing financial reports of the company
  • Prepare bank account deposit documents, Reconcile Bank Statement

References

AVAILABLE UPON REQUEST.

Languages

English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Additional Information

I aspire to work as an independent insurance broker from home (Insurance Sales Broker - Fully Remote), specializing in home, auto, Property, and travel insurance on a commission-based model. I'm fully committed to doing the necessary work to learn the ropes and am more than happy to have initial training to understand the full process.

Timeline

Account Manager

A. J. Finance
07.2016 - 03.2024

Accounts Payable Clerk

Ontario Impex Of Canada
07.2013 - 05.2016

Office Assistant

Sychem Inc.
01.2010 - 01.2013

Administrative Assistant

Atheneow Cdk Corporation
01.2007 - 01.2010

Accounting Assistant

A.T. Mecawan and Associates Chartered Accountant Firm
01.1995 - 01.2006

RIBO Level - 1 - Home, Auto, Property, Travel Insurance

Insurance Institute

Diploma in Accounting and Payroll with Honors (Completed PCP Certification) -

Academy of Learning

Diploma in Business Administration -

London City College

Bachelors of Commerce with Advance Accounting and Auditing -

Gujarat University
DARSHAN SHAH