Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darshan Patel

Barrie,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walmart
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Associate

Lululemon
11.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

College Diploma - Business Adminstration- International Business

Seneca College of Applied Arts And Technology
North York, ON
08.2023

Skills

  • Proficient in MS Office ( MS Word, MS Excel, Powerpoint, Outlook)
  • Salesforce
  • Data Entry
  • Problem Resolution
  • Payment Processing
  • Experience in working with spreadsheets and financial statements
  • Client Relations
  • Call Management
  • Documentation
  • Microsoft Office Suite
  • Credit adjustments
  • Problem-solving abilities
  • Customer Service
  • Active Listening

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Service Representative

Walmart
08.2023 - Current

Sales Associate

Lululemon
11.2022 - 08.2023

College Diploma - Business Adminstration- International Business

Seneca College of Applied Arts And Technology

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Darshan Patel