Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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DARSHAN MARWA

DARSHAN MARWA

Brampton,Canada

Summary

Well-qualified strong leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Uses independent decision-making skills and sound judgment to positively impact company success. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

City Dispatcher

POLARIS TRANSPORT INC
Mississauga, ON
05.2021 - Current
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers
  • Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport
  • Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles
  • Effectively communicating and coordinating shipments with drivers and customers
  • Facilitating inquiry and problem resolution to Drivers, and Customers related to assigning and delivering loads
  • Expert in Smart Border, Truck Mate, and Border connect software.

DISPATCHER / ACCOUNT RECEIVABLE COORDINATOR

TRANS PLUS LOGISTICS
Mississauga, ON
05.2020 - 05.2021
  • Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards
  • Managed customer accounts and invoicing
  • Answered phone calls and responded to customer emails
  • Utilized dispatch software to enter customer orders, deliveries, and receipts
  • Maintained updated and detailed records of calls in the physical and electronic database
  • Communicated with drivers and personnel to coordinate the timely delivery of goods and materials
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers

Assistant Store Manager

Walmart
Saskatoon, SK
10.2013 - 05.2020
  • Analyzed customer feedback and implemented strategies to improve customer experience
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Interacted well with customers to build connections and nurture relationships
  • Interviewed, hired, and trained staff associates and equipped them to comply with policies and procedures, and training of team members
  • Responded to customer concerns, and improve customers shopping experience
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Scheduled 120+ employees for shifts, taking into account customer traffic and employee strengths

Coordinator

HomeSense
Saskatoon, SK
02.2012 - 09.2013
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Coached employees through day-to-day work and complex problems
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Entered data, generated reports, and produced tracking documents
  • Handled incoming and outgoing shipping and receiving activities
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Completed bi-weekly payroll for 40+ employees

Education

2yr Advanced Accounting Diploma - Accounting, Business Management, Economics

Humber College
Toronto, ON
07.2012

Bachelor of Commerce - Accounting And Finance

Panjab University
Chandigarh, India
07.2008

Skills

  • Prioritizing Calls
  • Schedule Coordination
  • Service Planning
  • Closing Tickets
  • Routing Orders
  • Customer Relationship Management
  • Time Management
  • Driver Scheduling
  • Navigation Support
  • Fleet Dispatching
  • Effective Communication
  • Trucking Dispatching

Certification

  • Licensed Life Insurance Agent in Ontario

Timeline

City Dispatcher

POLARIS TRANSPORT INC
05.2021 - Current

DISPATCHER / ACCOUNT RECEIVABLE COORDINATOR

TRANS PLUS LOGISTICS
05.2020 - 05.2021

Assistant Store Manager

Walmart
10.2013 - 05.2020

Coordinator

HomeSense
02.2012 - 09.2013

2yr Advanced Accounting Diploma - Accounting, Business Management, Economics

Humber College

Bachelor of Commerce - Accounting And Finance

Panjab University

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DARSHAN MARWA