DARSHAN KAUR
Client Support
Surrey
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Manager
1133902 B.C.LTD.
02.2020 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Conducted monthly meetings to create business plans to drive successful monthly business
- Facilitated month-end closing processes, invoicing and journal entries.
- Monitored team productivity and performance to support goals.
- Conducted regular staff meetings to foster effective communication and performance.
- Offered constructive feedback to team members, boosting overall job performance.
Bookkeeping Assistant
Mehar Accounting Services
05.2024 - 12.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Generated financial reports and summaries for management review.
- Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Input financial data and produced reports using Quickbooks.
Supervisor
SUBWAY
06.2018 - 11.2019
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Communicated employee, customer and workplace needs to managers
- Set performance goals for staff members and helped teams meet important deadlines
- Inspected work environment for health and safety hazards and reported findings to manager.
- Ensured that safety protocols were followed at all times by all staff members.
Office Assistant
PUNJAB CLOTH HOUSE
02.2018 - 05.2018
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Greeted visitors in a professional manner and provided assistance when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Maintained accurate records of office supplies and placed orders as needed
- Scheduled appointments, maintaining calendars for personnel.
Bank Teller
PUNJAB STATE BANK
03.2017 - 11.2017
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Answered customer questions regarding account information, transaction processing and fees
- Kept work station neat, clean and well stocked with supplies and brochure materials
- Responded to banking inquiries and requests from customers
- Assisted customers with opening new accounts, applying for loans and resolving disputes.
Project Assistant
PUNJAB POLYTECHNIC UNIVERSITY
10.2016 - 01.2017
- Organized and maintained project files, filing system, and project communications to facilitate deliverables
- Provided administrative support such as scheduling meetings, maintaining records and tracking progress of projects
- Interpreted and analyzed data to support project development
- Coordinated and collated relevant information for colleagues
- Maintained up-to-date knowledge about industry trends, best practices and technological advancements relevant for the job role.
Education
Bachelors of Commerce - Professional Studies
Punjab Polytechnic University
India07-2017
Diploma - Accounting
Kwantlen Polytechnic University
Surrey,BC01-2020
Skills
Financial Management
Sales Techniques
Team Leadership
Decision Making
Organizational Skills
Data Entry
Bank Reconciliation
Organizational Skills
Customer service
Policy implementation
Relationship building
Certification
Computer applcations
Accomplishments
- Supervised team of 7 staff members.
- Earned employee of the year for outstanding customer service.
- Broke sales record by implementing several process improvements.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Bookkeeping Assistant
Mehar Accounting Services
05.2024 - 12.2024
Manager
1133902 B.C.LTD.
02.2020 - Current
Supervisor
SUBWAY
06.2018 - 11.2019
Office Assistant
PUNJAB CLOTH HOUSE
02.2018 - 05.2018
Bank Teller
PUNJAB STATE BANK
03.2017 - 11.2017
Project Assistant
PUNJAB POLYTECHNIC UNIVERSITY
10.2016 - 01.2017
Bachelors of Commerce - Professional Studies
Punjab Polytechnic University
Diploma - Accounting
Kwantlen Polytechnic University
Similar Profiles
HARPREET SINGH DHILLONHARPREET SINGH DHILLON
ROUTE RELIEF DRIVER at 1503821 B.C.LTDROUTE RELIEF DRIVER at 1503821 B.C.LTD
Meenakshi KangraMeenakshi Kangra
Director/Entrepreneur at 1371289 B.C.LTDDirector/Entrepreneur at 1371289 B.C.LTD
Harminder MatharuHarminder Matharu
Medical Office Administrator at Balwin Physical TherapyMedical Office Administrator at Balwin Physical Therapy
Kajol DhidwalKajol Dhidwal
Licensed Practical Nurse at On Call Nursing ServicesLicensed Practical Nurse at On Call Nursing Services
Harmandeep SinghHarmandeep Singh
Accounting Bookkeeper at A.P.A. Tax & Accounting Inc.Accounting Bookkeeper at A.P.A. Tax & Accounting Inc.