Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

DARSHAN KAUR

Client Support
Surrey

Summary


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

9
9
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Manager

1133902 B.C.LTD.
02.2020 - Current
  • Mentored and trained new employees on company policies and procedures
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
  • Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
  • Conducted monthly meetings to create business plans to drive successful monthly business
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Monitored team productivity and performance to support goals.
  • Conducted regular staff meetings to foster effective communication and performance.
  • Offered constructive feedback to team members, boosting overall job performance.

Bookkeeping Assistant

Mehar Accounting Services
05.2024 - 12.2024
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
  • Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
  • Generated financial reports and summaries for management review.
  • Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Input financial data and produced reports using Quickbooks.

Supervisor

SUBWAY
06.2018 - 11.2019
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Communicated employee, customer and workplace needs to managers
  • Set performance goals for staff members and helped teams meet important deadlines
  • Inspected work environment for health and safety hazards and reported findings to manager.
  • Ensured that safety protocols were followed at all times by all staff members.

Office Assistant

PUNJAB CLOTH HOUSE
02.2018 - 05.2018
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
  • Greeted visitors in a professional manner and provided assistance when necessary
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
  • Provided customer service support via phone or email inquiries related to products or services offered by the organization
  • Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
  • Maintained accurate records of office supplies and placed orders as needed
  • Scheduled appointments, maintaining calendars for personnel.

Bank Teller

PUNJAB STATE BANK
03.2017 - 11.2017
  • Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Answered customer questions regarding account information, transaction processing and fees
  • Kept work station neat, clean and well stocked with supplies and brochure materials
  • Responded to banking inquiries and requests from customers
  • Assisted customers with opening new accounts, applying for loans and resolving disputes.

Project Assistant

PUNJAB POLYTECHNIC UNIVERSITY
10.2016 - 01.2017
  • Organized and maintained project files, filing system, and project communications to facilitate deliverables
  • Provided administrative support such as scheduling meetings, maintaining records and tracking progress of projects
  • Interpreted and analyzed data to support project development
  • Coordinated and collated relevant information for colleagues
  • Maintained up-to-date knowledge about industry trends, best practices and technological advancements relevant for the job role.

Education

Bachelors of Commerce - Professional Studies

Punjab Polytechnic University
India
07-2017

Diploma - Accounting

Kwantlen Polytechnic University
Surrey,BC
01-2020

Skills

    Financial Management

    Sales Techniques

    Team Leadership

    Decision Making

    Organizational Skills

    Data Entry

    Bank Reconciliation

    Organizational Skills

    Customer service

    Policy implementation

    Relationship building

Certification

Computer applcations

Accomplishments

  • Supervised team of 7 staff members.
  • Earned employee of the year for outstanding customer service.
  • Broke sales record by implementing several process improvements.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Bookkeeping Assistant

Mehar Accounting Services
05.2024 - 12.2024

Manager

1133902 B.C.LTD.
02.2020 - Current

Supervisor

SUBWAY
06.2018 - 11.2019

Office Assistant

PUNJAB CLOTH HOUSE
02.2018 - 05.2018

Bank Teller

PUNJAB STATE BANK
03.2017 - 11.2017

Project Assistant

PUNJAB POLYTECHNIC UNIVERSITY
10.2016 - 01.2017

Bachelors of Commerce - Professional Studies

Punjab Polytechnic University

Diploma - Accounting

Kwantlen Polytechnic University

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