Darshan Joshi
Toronto,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Telemarketer
Scotiabank
Mississauga, Ontario
11.2023 - 05.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
Table Games Dealer
Casino Woodbine
Toronto, Ontario
08.2022 - 10.2023
- Monitored patrons for signs of cheating or disruptive behavior.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Utilized appropriate strategies when dealing specific games.
- Provided friendly customer service to guests at the casino table games area.
- Answered questions from patrons regarding house rules or gaming regulations.
- Communicated effectively with other members of the table games staff team.
- Balanced cash drawers according to established procedures at the end of each shift.
- Collected losing bets and paid out winnings promptly and accurately.
- Maintained a positive attitude and professional demeanor during shifts.
- Promoted special events within the casino's table games area.
- Performed minor maintenance on gaming equipment as needed.
- Responded quickly and appropriately to any disputes that arose between players.
- Ensured all gaming equipment was in working order before beginning a shift.
- Assisted new players with understanding game rules and procedures.
- Demonstrated proper shuffling techniques for each game dealt.
Copywriter
CSA
Toronto, Ontario
03.2023 - 08.2023
- Managed multiple projects simultaneously under tight deadlines.
- Researched industry trends and topics to develop content ideas.
- Edited existing copy to improve readability while preserving the intended message.
- Collaborated with designers and other creatives to generate original content that resonates with customers.
Dealer (CNE)
CNE
07.2022 - 08.2022
- Worked as dealer at CNE for the season
- Proficiently dealt variations of Blackjack
- Handled cash and chips transactions efficiently
- Provided exceptional customer service
- Able to handle fast-paced environment.
Security Supervisor (Paragon Security)
Paragon Security
01.2018 - 01.2021
- Security Supervisor for Oxford properties (4 different office towers) in the afternoon shift and supervise 8 working security guards with PARAGON PROTECTION LTD.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Monitored security operations to ensure compliance with established procedures and standards.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
Administrative Assistant (NYS DENTAL CENTER)
NYS DENTAL CENTER
01.2016 - 01.2018
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Attend to patients on the phone and in person
- Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office
- Maintain and manage patient records in compliance with privacy and security regulations
- Collect and receipt payments from patients at time of treatment, prepare and mail billing statements, prepare claim forms for dental insurance
- Reliable team member that my coworkers can trust me
- I make sure to stick to deadlines, and complete any tasks assigned.
Education
Project Management -
St. Lawrence College
01.2018
Health Care Administration -
St. Lawrence College
01.2016
Skills
- Lead Management
- Upselling and Cross Selling
- Performance- driven
- Excellent customer service
- Stress Tolerance
- Quick Decision Making
- Patience and composure
- Database Management
- Research
- Office Administration
- Appointment Scheduling
Timeline
Telemarketer
Scotiabank
11.2023 - 05.2024
Copywriter
CSA
03.2023 - 08.2023
Table Games Dealer
Casino Woodbine
08.2022 - 10.2023
Dealer (CNE)
CNE
07.2022 - 08.2022
Security Supervisor (Paragon Security)
Paragon Security
01.2018 - 01.2021
Administrative Assistant (NYS DENTAL CENTER)
NYS DENTAL CENTER
01.2016 - 01.2018
Project Management -
St. Lawrence College
Health Care Administration -
St. Lawrence College
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