Darshan Gajjar
Etobicoke,ON
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Meraki Management group
Toronto, Ontario
01.2024 - 06.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conferred with customers in person to provide information about products or services and take orders.
- Ensure customer requests and issues are handled satisfactorily and in accordance with company guidelines.
- Monitor orders throughout the sales cycle to ensure on-time delivery to customers
Assistant Machine Operator
Menasha Packaging
Brampton, Ontario
07.2023 - 11.2023
- Assist in setting up the Hycorr machine for production runs, including installing and aligning printing plates, adjusting ink settings, and calibrating the machine.
- Prepare and load raw materials, such as corrugated sheets, into the machine.
- Ensure all necessary tools, equipment, and supplies are available and in good working condition.
- Operate the Hycorr machine under the supervision of the main machine operator, ensuring continuous and efficient production.
- Monitor the machine during operation to ensure it is running smoothly and producing high-quality prints. Conduct regular checks and inspections to identify and address any issues or defects in the printing process.
- Assist in performing quality checks on printed materials to ensure they meet the required standards and specifications.
Customer Service Representative
Iconic Fin World
Ahmedabad, India
10.2018 - 06.2023
- Effectively communicated with customers, resolving their inquiries through both phone and email channels.
- Collaborate with Supervisors and Managers to address customers’ needs and issues within the Finance and retail industry.
- Proactively communicated service issues and delays to customers, providing solutions and suggestions.
- Ensured satisfactory resolution of customer requests and issues based on company guidelines.
- Follow standard operating procedures to provide efficient customer service.
- Provided support to customers by attending to their requests and inquiries related to documentation, pricing.
- Managed internal communication of customer details and requirements.
- Maintained order oversight throughout the sales process, guaranteeing timely delivery for customers.
Education
Advanced Diploma - Computer Science
RC Technical Institute of Engineering
Ahmedabad, India 06-2018
Skills
- Strong communication skills (phone, verbal and email)
- Excellent interpersonal, communication, and analytical skills
- Strong abilities to make a quick decision under pressure
- Organizational and problem-solving abilities
- Proficient in Microsoft Office Suite, Excel,Google docs, drives, JD Edwards, and Salesforce
- Strong work ethic and passion to succeed
- Ability to work independently and in a team environment
Certification
- Accessibility for Ontarian with Disabilities Act -Canada
- Health and safety Awareness -Canada
- Workplace Hazardous Materials Information System Training -Canada
- Diploma in Multilingual computer programming -INDIA
- General data protection and regulation - UK
Timeline
Customer Service Representative
Meraki Management group
01.2024 - 06.2024
Assistant Machine Operator
Menasha Packaging
07.2023 - 11.2023
Customer Service Representative
Iconic Fin World
10.2018 - 06.2023
Advanced Diploma - Computer Science
RC Technical Institute of Engineering
- Accessibility for Ontarian with Disabilities Act -Canada
- Health and safety Awareness -Canada
- Workplace Hazardous Materials Information System Training -Canada
- Diploma in Multilingual computer programming -INDIA
- General data protection and regulation - UK
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