Darsh Pandya

Dedicated and result-oriented Store Manager with over 4 years of experience at U District Liquor store. I started as a crewmember while pursuing academic studies and advanced to management in 2022. Skilled in team leadership, operational efficiency, and delivering excellent customer service, with a focus on driving sales and ensuring smooth store operations.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Organized schedules, workflows, and shift coverage to meet expected business demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.
• Delegated daily tasks to team members to optimize group productivity.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.

• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Used suggestive selling techniques to promote add-on sales.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Answered product questions with up-to-date knowledge of sales and store promotions.