Motivated individual with a proven track record in customer service and sales. Demonstrated ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills, enabling the delivery of exceptional customer service.
Overview
19
19
years of professional experience
Work History
Process Automation Project Leader
Festo Inc.
02.2015 - Current
Develops customized process control solutions
Delivers Process Automation product training and technical presentations
Travels with and supports Sales Managers and Engineers to develop new accounts and opportunities
Visits existing customers to enhance relationships and grow wallet share.
Established strong relationships with clients, fostering trust and open communication.
Presents proposals during customer visits
Defines project scope, measurables, hold points and milestones
Manages process automation projects from initiation to fulfillment
Technical Support Engineer
Rotork Controls Canada Ltd.
05.2014 - 02.2015
Managed a nationwide preventative maintenance program
Conducted field inspections and equipment evaluations
Provided pre and post sales technical support
Provide installation, commissioning, troubleshooting & preventative maintenance guidance
Delivered technical training
Prepared and reviewed engineering drawings to verify compliance and conformance
Recommended products and engineered solutions based on project specifications or customer requirements
Deliver technical training and presentations during sales calls.
Develop new accounts and opportunities.
Applications Engineer
Rotork Controls Canada Ltd.
08.2005 - 04.2014
Managed engineering projects from inception to completion
Process and implement change order requests
Review project specifications and quote appropriate products
Provided pre and post sales technical support to internal and external customers
Provide installation, commissioning & preventative maintenance guidance
Create and update Bill of Materials
Arrange and facilitate Quality assurance, source surveillance and product inspections.
Education
Skills
Strategic thinker
Analytical approach
Decisiveness
Thoroughness
Risk Management
Project Management
Fluent Communicator
Detail oriented
Results orientated
Motivated energetic team player
Proficient user of MS Office Suite, SAP, CREO, Solid Edge and Solid Works