Darryl Gulenchyn
Victoria,BC
Summary
Dynamic Operations Manager with a proven track record at Pacific Coast Commercial Cleaning, excelling in team leadership and client relationships. Enhanced customer satisfaction through effective communication and empowered staff, leading to improved performance outcomes. Skilled in operations management and problem-solving, with expertise in construction cleaning and staff training.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pacific Coast Commercial Cleaning
04.2018 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
GED -
Belmont
Victoria, BC06-1998
Skills
- Problem-solving
- Operations management
- Construction Cleaning
- Employee motivation
- Team leadership
- Client relationships
- Operations oversight
- Staff management
- Staff training
- Waxing Floors
- Cleaning Carpets
- Office Cleaning
Languages
English
Timeline
Operations Manager
Pacific Coast Commercial Cleaning
04.2018 - Current
GED -
Belmont
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