Darryl Ewambe
Ottawa,ON
Summary
Experienced system administrator and cloud engineer with 8+ years of expertise in managing complex systems, virtualization, and cloud technologies. Proficient in troubleshooting, network management, and delivering robust IT support in diverse environments. Demonstrated ability to maintain high levels of security and efficiency while providing excellent customer service. Seeking to leverage technical skills and hands-on experience to contribute to dynamic IT teams in a support role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Kweeve
05.2022 - Current
- Used metrics to monitor application and infrastructure performance.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Implemented Infrastructure-as-Code using Terraform, optimizing resource management and deployment efficiency.
- worked closely with stakeholders to develop strategies for resource optimization, reducing cloud infrastructure costs by 15%.
- Evaluated new cloud technologies and recommended solutions that aligned with organizational goals and objectives.
System Administrator
Jolera Inc.
11.2019 - 08.2024
- Managed the installation, upgrade, and configuration of operating systems on physical and virtual machines
- Provided first-line troubleshooting for network infrastructure, connected hardware, and packaged software
- Implemented Microsoft Server Datacenter, Active Directory, and Exchange for clients
- Conducted backup and recovery operations using Veeam, ensuring data security and availability
- Managed network configurations including managed switches, VLANs, and DNS.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Provisioned new software and hardware for use, following established security policies.
Senior Information Technology Specialist
Shared Services Canada
03.2019 - 03.2020
- Resolved complex IT issues for Public Works and Shared Services employees, reducing support tickets by 15% and improving system reliability.
- Streamlined issue management by leveraging HP Service Manager, achieving a 20% improvement in resolution times.
- Conducted root cause analysis for recurring errors, implementing proactive solutions that reduced system downtime.
- Provided advanced technical support for software and network issues, ensuring smooth operations for critical business applications.
- Configured and prepared notebooks for testing new applications, contributing to the successful launch of key projects.
- Developed and implemented training sessions for Tier 1 and Tier 2 support teams, enhancing overall support efficiency.
IT Technician
I-Sight Customer Software
06.2018 - 01.2019
- Acted as the primary point of contact for hardware, software, and network inquiries, consistently resolving issues with a 90% first-call resolution rate.
- Led the creation and implementation of an asset management system, resulting in a 20% reduction in missing assets and significant cost savings.
- Mastered JAMF to create application packages and policies for OSX devices, streamlining device management and enhancing security.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Provisioned notebooks for new hires, provided comprehensive training on company IT policies, and ensured smooth onboarding.
- Implemented and monitored ESET endpoint security protocols, ensuring all devices adhered to security standards and minimizing risks.
- Provided technical support for conferences and meeting rooms, ensuring seamless collaboration and operation during events.
- Managed backups and recovery processes for Windows systems, reducing downtime and data loss during system failures.
System Administrator
RCCG Orleans
06.2016 - 06.2018
- Installed, configured, and maintained operating systems on physical and virtual servers
- Managed network infrastructure, including switches, routers, and firewalls, ensuring consistent performance and security
- Performed regular system backups and recoveries to safeguard critical data.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
Education
Diploma in Computer Systems Technology -
Algonquin College
Ottawa, ONSkills
JAMF
HP Service Manager
Active Directory
iManager Novel
SCCM
Windows 10/11
Windows Server 2019/2022
Ubuntu Linux
Managed Switch Configuration
VLANs
DNS
NAT
ESET Endpoint Security
Active Directory Group Policies
AWS
Azure
DevOps principles
Cloud Computing
Troubleshooting
Infrastructure as Code
Load Balancing
Monitoring tools
Scripting Languages
Containerization Technologies
Microservices Deployment
TCP/IP protocol
Cloud services
Problem-solving abilities
Firewalls
Virtual and Cloud Technologies
Kubernetes Management
Serverless Computing
Azure Proficiency
API Development
Data Migration
Backup Strategies
Interpersonal Skills
System and Network Security
Multitasking
Attention to Detail
Team Collaboration
Interpersonal Communication
Continuous Improvement
System Testing
Microsoft Exchange
Tomcat
Customer proposals
Task Prioritization
Adaptability
Critical Thinking
Professionalism
Certification
AWS Certified DevOps Professional
Languages
English (Fluent)
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Cloud Engineer
Kweeve
05.2022 - Current
System Administrator
Jolera Inc.
11.2019 - 08.2024
Senior Information Technology Specialist
Shared Services Canada
03.2019 - 03.2020
IT Technician
I-Sight Customer Software
06.2018 - 01.2019
System Administrator
RCCG Orleans
06.2016 - 06.2018
Diploma in Computer Systems Technology -
Algonquin College