Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Darrin-Sam Nabibiga

Montreal,QC

Summary

I am trilingual in French, English, and Spanish. Very well-disciplined, striving to learn every day to conquer my long-term goals. Demonstrated success and skill in encouraging clients to achieve and exceed personal fitness goals. Adaptable and driven, with a strong work ethic and the ability to thrive in team-based or individually motivated settings. Committed to individual motivation and support. Communicative customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory customer relationships.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Banking Customer Service Representative

National Bank of Canada
Montreal, QC
09.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Explained banking procedures and regulations to customers accurately.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Receptionist

Kinatex Sports Physio
Montreal, QC
05.2023 - 01.2024
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.

Receptionist

Hotel-Omni Mont-Royal
Montreal, QC
05.2023 - 08.2023
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments and meetings for management team.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Customer Service Representative

City of Ottawa
Ottawa
09.2021 - 12.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.

Weight Room Attendant

City of Ottawa
Ottawa, ON
09.2021 - 12.2022
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Trainer

City of Ottawa
Ottawa, ON
09.2021 - 12.2022
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Monitored training effectiveness through observation and metrics analysis.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Client Care Coordinator

Pro Physio
Ottawa, ON
09.2021 - 07.2022
  • Completed required paperwork and followed up on missing information.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Used telephone, email and web chat services to answer customer questions.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Offered friendly greetings and knowledgeable service to guests.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.

Ecommerce

SportingLife
Ottawa, ON
09.2020 - 10.2021
  • Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.

Bar Attendant

Copper Branch
Ottawa, ON
08.2019 - 06.2020
  • Collected and processed payments via cash and credit card.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Poll Clerk

Elections Canada
Ottawa, ON
10.2018 - 10.2018
  • Reviewed Addres and personal information of voter before delivering their ballot.
  • Coordinated voting ballots to streamline operations and promote compliance with organizational policies.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Banking Customer Service Representative

nbc
Mtl
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Informed customers about new products or services available through the bank.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Identified potential fraud cases and reported them to the supervisor.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Client Care Coordinator

city of ottawa
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.

Education

Associate of Applied Science - Orthèses, Prothèses Et Soins Orthopédiques

College Montmorency
Laval, QC
09-2028

High School Diploma -

St. Joseph High School
2018

Some College (No Degree) - Basic Leadership

Royal Canadian Air Cadets
Ottawa, ON

Skills

  • Collecting information
  • Patient-centered care
  • Exceptional time management
  • Customer relations
  • Sanitization techniques
  • Rehabilitation techniques
  • CPR and first-aid
  • Anatomy expertise
  • Postal service and product expertise
  • Physical stamina
  • Safe equipment use
  • Heavy lifting
  • Exercise equipment operation
  • Knowledge of kinesiology
  • Human anatomy understanding

Accomplishments

  • Top Drill Cadet on basic drill and ceremony training air course 2015
  • Top Athlete Basic drill and ceremonial general training air course 2015
  • Most improved Football player 2015
  • Top Flight Cadets general training air course 2014

Certification

  • Certified Standard first aid CPR A and B, St.Johns Ambulance - 2019

Timeline

Banking Customer Service Representative

National Bank of Canada
09.2024 - Current

Receptionist

Kinatex Sports Physio
05.2023 - 01.2024

Receptionist

Hotel-Omni Mont-Royal
05.2023 - 08.2023

Customer Service Representative

City of Ottawa
09.2021 - 12.2022

Weight Room Attendant

City of Ottawa
09.2021 - 12.2022

Trainer

City of Ottawa
09.2021 - 12.2022

Client Care Coordinator

Pro Physio
09.2021 - 07.2022

Ecommerce

SportingLife
09.2020 - 10.2021

Bar Attendant

Copper Branch
08.2019 - 06.2020

Poll Clerk

Elections Canada
10.2018 - 10.2018

Client Care Coordinator

city of ottawa

High School Diploma -

St. Joseph High School

Some College (No Degree) - Basic Leadership

Royal Canadian Air Cadets

Banking Customer Service Representative

nbc

Associate of Applied Science - Orthèses, Prothèses Et Soins Orthopédiques

College Montmorency

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Darrin-Sam Nabibiga