Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Open To Work
Hi, I’m
Darrin Fuller
Costa Mesa
Summary
Overview
14
years of professional experience
3
years of post-secondary education
Work History
Macy’sMission Viejo
Customer Service Manager
06.2021 - Current
Job overview
- Supervised daily operations and workflows in a high-volume retail environment.
- Trained and mentored team members on customer service and selling best practices.
- Resolved customer inquiries and complaints effectively and efficiently.
- Merchandising of several departments
- Developed team members for further career advancement
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Bassett FurnitureIrvine
Interior Design Consultant
01.2012 - 05.2020
Job overview
- Collaborated with clients to develop personalized interior design solutions.
- Conducted in-home consultations to assess client needs and preferences.
- Created detailed design plans utilizing design software and 3D modeling tools.
- Presented design concepts to clients, incorporating their feedback into revisions.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Managed multiple projects from conception through completion ensuring deadlines are met on time and within budget.
Education
Interior Design Institute Newport Beach, CA
Interior Design Certification from Interior Design
03.2005 - 05.2006
University Overview
Mt San Antonio College Walnut, CA
Associate of Science from Ornamental Horticulture
08.1990 - 05.1992
University Overview
Skills
- Customer service
- Team leadership
- Performance monitoring
- Training development
- Merchandising strategies
- Problem solving
- Attention to detail
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$70000/yr - $200000/yrTimeline
Customer Service Manager
Macy’s
06.2021 - Current
Interior Design Consultant
Bassett Furniture
01.2012 - 05.2020
Interior Design Institute
Interior Design Certification from Interior Design
03.2005 - 05.2006
Mt San Antonio College
Associate of Science from Ornamental Horticulture
08.1990 - 05.1992