Darrin Barrow
St. Thomas,Canada
Summary
A dynamic and highly motivated team leader, with the ability to coach individuals and ensure a successful team environment, A proven track record in management, with the ability to identify areas of growth and ensure profitability, The ability to inspire individuals and coach them to achieve set goals within a team environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Resource Protection/Logistics Manager
Western University Canada
11.2003 - 03.2025
- Enhanced customer satisfaction by closely monitoring Web order fulfillment Team and addressing issues promptly.
- Directed shipping and receiving team of wide range of products daily.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Managed relationships with vendors/Buyers to ensure timely delivery of products while maintaining quality standards.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationship with Campus Special Constable Services , improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Installed and maintained covert security equipment.
- Worked closely with CSCS in investigating and solving theft and fraud cases.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors, Internal Departments and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled problematic customers and clients to assist Frontline team members and maintain excellent customer service.
Sales Manager
Best Buy Canada
01.2002 - 10.2003
- Directly responsible for driving sales through 5 supervisors and 70 Product specialists ($32 million in sales, 35,000 sq. ft.)
- Ensure that company S.O.P. is executed throughout the store daily
- Involved in recruiting and facilitating new employee training for 80 seasonal and permanent employees.
- Achieved top sales manager award (July & August), top store in the district (March, July & August), top store in Canada (July & August) and most profitable store year-to-date.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
District Sales Manager
Randy River Div. of INC
01.2001 - 01.2002
- Responsible for driving sales and maintaining operational costs through 9 store managers and their respective teams from Oakville to Windsor.
- Ensure that communication and trends are consistent throughout the District.
- Involved in recruitment and maintenance of succession planning of present and future team members.
- Ensure and Guide the team in areas of Loss Prevention, Operational Standards, and Merchandising plans.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Assistant Store Manager
Rona Home and Garden
01.1999 - 01.2001
- Responsible for driving the operation of a $35 million retail home improvement store (150,000 sq. ft.)
- Help to define a Canadian image within our respective market place
- Analyze daily, weekly and monthly budgets according to forecasting and trends.
- Trained zone managers and team leaders to be great coaches as well as inspiring team members within their respective areas of responsibilities.
- Responsible for initiating a training plan for 90 front end customer service representatives and cashiers
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Director (In Training)
Maxi and Co. (Provigo)
01.1997 - 01.1999
- Responsible to operate and maintain $25 million grocery/department store environment (85,000 sq. ft.)
- Directly responsible for setting up and maintaining a risk management task force to prepare and analyze all business practices, crisis management, and waste management
- Achieved a non-food sales penetration of 28% against a target of 16% and a company average of 13%
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each Customer had an enjoyable shopping experience.
General Manager
Sportmart Inc. Canada
01.1995 - 01.1997
- Responsible for the operation of $42 million in a big box sporting goods environment (Brampton, Mississauga, North York, T.O., Calgary)
- One of three Sr. mgrs. chosen to introduce and develop a full line U.S sporting goods super store to the Canadian market.
- Developed and introduced an extensive hockey training summit for all Canadian stores (worked with U.S buyers for hockey mix in Canada)
- A four month assignment to Calgary to reposition store in the market and realign the management team and their respective players.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Manager
National Sports Centre
01.1986 - 01.1995
- Responsible for the operation of stores from 6-12.5 million In a traditional store set up (Windsor, Mississauga, Scarborough, T.O)
- Facilitated to staff and managers MANDEV selling skills program to ensure an understanding of how to sell.
- Responsible for purchasing/booking of product (Hockey, Fitness Equip, Footwear and Racquet sports)
- Organized weekly Product Knowledge sessions through vendors to ensure all staff used current information to meet or exceed all customer expectations
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Law and Security
St. Clair College
Windsor, Ontario01.1987
OAC Grade 13
Sandwich Secondary School
LaSalle, Ontario01.1985
Skills
- Warehouse management
- Distribution management
- Supply chain management
- Operational management
- Team management
- Shipping and receiving operations
- Work delegation
- Transportation management
- Mentoring and training
- Route optimization
- Warehouse safety
- Safety standards
- Freight cost reporting
- Data analysis
- Relationship building
Training
- 2003 -2023 Leadership training (Supervisor Health and Safety awareness, WHMIS, Building Inclusivity thru Anti Racism, Supporting disclosures of gender based and sexual violence at Western, AODA, Cyber Safety)
- 2005 Canadian Institute Manangement (Western University)
- 1995 Babson College Sportmart University
- 1995 Dr. Ken Blanchard Situational Leadership ("Raving Fan")
- 1988 MANDEV Retail Management Course
- 1987 MANDEV Retail Selling Skills Course (Facilitator)
Certification
- First Aid /CPR Training - Current
- Suicide First Aid - 2019
- Sustainability Award 2017
- Long Service Award (5yr,10tr,15yr and 20yr)
Timeline
Resource Protection/Logistics Manager
Western University Canada
11.2003 - 03.2025
Sales Manager
Best Buy Canada
01.2002 - 10.2003
District Sales Manager
Randy River Div. of INC
01.2001 - 01.2002
Assistant Store Manager
Rona Home and Garden
01.1999 - 01.2001
Store Director (In Training)
Maxi and Co. (Provigo)
01.1997 - 01.1999
General Manager
Sportmart Inc. Canada
01.1995 - 01.1997
Store Manager
National Sports Centre
01.1986 - 01.1995
OAC Grade 13
Sandwich Secondary School
Law and Security
St. Clair College
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