Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Darrien Willms

Angus,ON

Summary

Proven leader in hospitality and customer service, adept at enhancing guest satisfaction and streamlining operations. At Coffee Culture Cafe & Eatery, led a team to improve product quality and efficiency, showcasing strong multitasking and guest relations skills. Excelled in housekeeping roles at Westin Hotel and Property Valet, achieving high standards of cleanliness and hygiene. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeper

Property Valet
07.2020 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Housekeeper

Westin Hotel
05.2019 - 07.2020
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Barista Team Lead

Tim Hortons
11.2018 - 04.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista Manager

Coffee Culture Cafe & Eatery
06.2017 - 11.2018
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

Education

High School Diploma -

Nottawasaga Pines Secondary School
Angus, ON
06.2013

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Guest Relations
  • Multitasking and Prioritizing

Languages

English
Professional Working

Certification

Smart Serve

Timeline

Housekeeper

Property Valet
07.2020 - 08.2024

Housekeeper

Westin Hotel
05.2019 - 07.2020

Barista Team Lead

Tim Hortons
11.2018 - 04.2019

Barista Manager

Coffee Culture Cafe & Eatery
06.2017 - 11.2018

High School Diploma -

Nottawasaga Pines Secondary School

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Darrien Willms