Darrien Tuffs

*This is a seasonal summer postion. I've worked the season of 2022 & of 2024.

Halfway through the 2022 season I was promoted to the housekeeping supervisor position.

• Executed daily menu presentation
• Maintained detailed knowledge of menu items
• Utilized a personal system to organize customers' orders and provide excellent service
• Maintained clean and sanitary work areas and tables
• Anticipated and fulfilled guest needs and requests
• Followed proper plate, wine, champagne, etc presentations, and overall fine dining procedures
• Managed multiple tables and guest interactions while delivering a 5-star quality dining experience
• Promptly served all food courses and alcoholic beverages to guests
• Regularly checked on guests to ensure satisfaction
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Able to work in a teamwork environment with other servers and the kitchen to establish a flow
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Ensured guest experience was a memorable one
• Able to handle high volume and stressful situations as a server
• Ensuring the highest level of service by exceeding guest expectations to build loyalty
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Inspect all vacant ready and cleaned cabins/suites to ensure standards are met or exceeded at all times, offering the best possible presentation to our guests
• Coordinating with other staff members to ensure that cleaning tasks are completed efficiently and effectively
• Greeted all guests pleasantly and resolved all queries
• Maintains inventory of amenities, chemicals, and other supplies to ensure items are in stock and reorders in timely manner
• Establish and/or implement operating procedures and standards
• Monitor and motivate housekeeping team to ensure high levels of productivity
• Ensure all common areas are clean and represent the standards of the resort
• Quickly resolve guest concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area
• Obtain prospective arrivals and departures to prepare work assignments
• Clean kitchens, made beds, dusted, polished furniture and equipment, cleaned bathrooms, vacuumed etc
• Wash linens, place fresh linens on the bed
• Wash, fold, and stock towels
• Sweep the docks, decks, outside of the cabins, lodge and suites
• Wash windows, walls, and woodwork
• Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures

• Worked in an isolated camp setting, 2 on 1 off.
• Verified cleanliness and organization of storage areas and carts.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Disposed of trash and recyclables each day to avoid waste buildup.

Serving Duties:

• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

• Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
• Cleaned and restored interiors of homes damaged by fire, water or smoke.
• Worked safely in disaster environment by adhering to company and quality procedures.
• Lifted and moved up to 50 pounds.
• Maintained restoration and cleaning equipment.
• Climbed ladders and worked at heights and in tight spaces.
• Inspected damaged properties and contents to prepare job action plan.
• Safely and effectively handled wide range of cleaning products and solutions.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Drove company vehicles.

• Trained and mentored all new personnel to maximize quality of service and performance
• Completed schedules, shift reports, and other business documentation
• Evaluated employee performance and developed improvement plans
• Drove improvements to workflow and room turnover with hands-on, proactive management style
• Placed orders for housekeeping supplies and guest toiletries
• Worked with guest services to respond promptly to all guest requests
• Communicated repair needs to maintenance staff
• Assigned housekeeping staff to specific shifts and chalets based on abilities and daily requirements
• Managed staff of 9 housekeepers
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standard
• Managed team productivity and workflow to exceed quality standards
• Trained and mentored new staff on cleaning and safety protocols
• Increased employee performance through effective supervision and training
• Restocked room supplies such as facial tissues for personal touch with every job
• Disposed of trash and recyclables each day to avoid waste buildup
• Conducted regular house inspections to verify compliance with housekeeping standards
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for chalets
• Trained and mentored all new personnel to maximize quality of service and performance
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment
• Addressed customer feedback and complaints to maximize satisfaction
• Implemented daily, weekly and monthly cleaning routines for staff to follow
• Developed and maintained comprehensive inventory system to track equipment and supplies
• Developed and implemented staff recognition programs to motivate and reward employees
• Evaluated employee performance and recommended promotions, transfers and dismissals
• Scheduled and prioritized tasks to staff, overseeing work completion
• Transported housekeepers with company vehicle to chalets according to cleaning schedule
• Documented mileage, deliveries, pickups, and damages
• Minimized company liability and risks by obeying traffic laws
• Determined quickest and safest routes for drop-offs/pickups by using effective planning and organizational skills

• Lead and implement programs and activities like arts and crafts, cooking, youth leadership and empowerment, and education programs and attending field trips
• Supervise the program leaders, and program participants
• Implement programs for children 5-14 years of age
• Supervise, mentor, and help children and youth develop in a safe caring environment
• Complete and maintain attendance form and inventory lists
• Provide First Aid when required
• Support Director of Programs in overall program development
• Assist in snack preparation
• Ensure building and programming areas are kept clean
• Assist in OHC committee meetings, recognize workplace hazards, evaluate hazards and risks that may cause incidents, injury or illness

• Seated guests, took orders, served dishes, and removed dinnerware promptly and with a positive attitude
• Managed orders using digital Point of Sale system
• Recommend menu items based on customer preferences, including upselling complimentary dishes and drinks
• Staffed bar and mixed drinks for bar patrons
• Ensured cleanliness of the dinning room throughout the day
• Assisted coworkers to achieve maximum efficiency during peak attendance times