Darrien Buttner
Chino Hills
Summary
An organized and motivated individual, eager to utilize skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Restaurant Shift Supervisor
Red Robin Gourmet Burgers and Brews
Chino
03.2022 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided guidance and support to subordinate employees when needed.
- Resolved customer complaints promptly and professionally.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised closing procedures including verifying cash drawer amounts.
- Maximized service levels through hands-on leadership.
Restaurant Server
Red Robin Gourmet Burgers and Brews
Chino
06.2015 - Current
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed rapport with guests, and assisted in generating repeat business.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Recognized by management and guests for providing exceptional customer service.
Education
Professional Certificate - Graduate Human Resource Management
University of Phoenix
Tempe, AZ08-2021
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05-2020
Skills
- Customer service
- Task prioritization
- Cash handling oversight
- Time management
- Communication skills
- Conflict resolution
- Reliable and responsible
- Employee training
References
References available upon request.
Timeline
Restaurant Shift Supervisor
Red Robin Gourmet Burgers and Brews
03.2022 - Current
Restaurant Server
Red Robin Gourmet Burgers and Brews
06.2015 - Current
Professional Certificate - Graduate Human Resource Management
University of Phoenix
Bachelor of Science - Psychology
University of La Verne
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