Summary

Overview

Work History

Skills

Timeline

Darren Trussler

Aurora,Ont

Summary

Dynamic and dedicated customer service professional with a proven track record of fostering positive relationships and enhancing client satisfaction. Recognized as a collaborative team player, consistently demonstrating an outgoing demeanor and exceptional rapport-building skills. Committed to driving company success through quality service, efficiency, and process optimization. Articulate and results-oriented, with a genuine passion for cultivating partnerships and contributing to business growth.

Overview

years of professional experience

Work History

Director of Toronto Operations.

Cooney Management Company

04.2020 - Current

Player Identification.
Lias with teams and scouts on players behalf.
Contract negotiations.
Anticipated responses and prepared clear and articulate answers.
Marketing of players.
Produced detailed reports outlining key issues and proposed solutions.
Performed due diligence and valuation processes.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Worked with clients to support understanding of rationale and details of development strategies.
Applied superior negotiation, communication and conflict management skills to facilitate effective discussions
Reviewed transcripts to verify students met graduation or college entrance requirements

Assistant Coach

Multiple Teams OJHL Jr. A, OHL, USports GTHL AAA

10.2010 - Current

Develop and implement training drills to improve team cohesiveness and performance.
Advise head coach on discipline, performance, and other decision-making areas.
Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Evaluate individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Built positive and productive relationships with parents of student athletes.
Confer with assistant coaches to determine weaknesses in current team roster and develop recruitment plans
Create and implement coaching and training plans for development and to enhance performance
Develop game strategies and training regimens to enhance player performance and team cohesion.
Analyze opponent tactics to inform in-game decisions and adjust coaching methods accordingly.
Provide mentorship and feedback to players, facilitating skill development and personal growth.
Coordinate practice sessions, ensuring alignment with team goals and fostering a competitive environment.
Collaborate with head coaches to implement season plans that optimize player potential and teamwork.
Evaluate player progress through performance assessments, adjusting training approaches as necessary.
Lead workshops on sportsmanship and teamwork, promoting positive culture within the teams coached.
Implement video analysis sessions to enhance understanding of gameplay mechanics among players.
Develop strong relationship with players to assist in reaching goals, build trust and rapport.
Assist head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
Mentor athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the ice.

Education Sales Representative

Cosmo Music

08.2022 - 06.2023

Developed and maintained relationships with educational institutions to drive product adoption.
Participated in team meetings and shared insights from sales experiences, contributing to collective knowledge growth among colleagues.
Achieved sales targets by consistently identifying and pursuing new client opportunities within the education sector.
Assisted clients in choosing the right products for their classrooms by conducting thorough assessments of their specific learning objectives.
Received positive feedback from clients for attentiveness to detail during implementation processes, leading to successful adoption rates.
Increased sales by building strong relationships with education professionals and showcasing the benefits of our products.
Enhanced customer satisfaction by providing exceptional after-sales support, addressing concerns, and resolving issues promptly.
Strengthened existing client relationships through regular communication and personalized attention to their needs.
Maintained accurate records of all sales activities, including client interactions, follow-ups, and closed deals.
Developed a reputation for exceptional product knowledge and genuine passion for enhancing student learning outcomes, leading to increased trust among clients.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Used consultative sales approach to understand and meet customer needs.
Contacted customers and prospects to generate new business to achieve company growth goals.

Director of Player Development

Mad Hatter Hockey

09.2016 - 06.2023

Overseeing instructors maximize on ice development.
Individual and team training and evaluations of players.
Developed program content and training techniques for sports performance.
Provided exceptional customer service to customers, increasing customer loyalty.
Interacted well with customers to build connections and nurture relationships

Labor Worker

Raised Edge Inc. Optimum Embrodery.

08.2019 - 02.2021

Loaded, unloaded and moved material to and from storage and production areas.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
ION and Rolland cutting machines to cut Twill, Fashion Lite materials for numbers, letters and logos. Heat press to put logos on garments. Permaboss laser machine to produce laser engraved logos.
Staging and packing orders.
Shipping and receiving of items.
Embroidering company logos onto client garments.

Unloader

Cintas Uniforms

06.2013 - 03.2014

Handled packages with care while transporting from truck to loading dock.
Unloaded packages with care and placed in proper staging area.
Loaded packages onto pallets and into staging areas as directed.
Assisted other team members in navigating large loads.
Adhered to company safety protocols and complied with OSHA standards.

Repair Technician

Music Lab

09.2012 - 06.2013

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Maintained inventory of repair supplies and ordered parts.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Cleaned and lubricated parts to keep equipment operating at peak performance.