Darren Stephenson
Azusa
Summary
Dynamic Customer Service Manager with a proven track record at San Gabriel Transit Inc., excelling in conflict resolution and regulatory compliance. Successfully enhanced customer satisfaction through strategic training and team collaboration, while effectively managing escalated issues. Committed to fostering a positive work environment and achieving one-call resolution for optimal service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
San Gabriel Transit Inc.
El Monte
12.2024 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with applicable laws governing consumer protection rights.
Call Center Supervisor
San Gabriel Transit Inc.
El Monte
11.2021 - 12.2025
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Implemented strategies to improve customer satisfaction levels.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Facilitated communication between team members to foster a positive work environment.
Customer Service Representative
San Gabriel Transit Inc.
El Monte
10.2020 - 11.2021
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Certified Medical Assistant -
North-West College
West Covina Skills
- Team collaboration
- Conflict resolution
- Customer support
- Patient communication
- Regulatory compliance
- Tactful and diplomatic
- Skilled multi-tasker
- Focused on customer satisfaction
- Schedule coordination
- One call resolution
- Customer service
Certification
- Certified Medical Assistant
Accomplishments
- Nominated and won Superior Service Award
Affiliations
- Avid Gym goer
- Train Horses
Timeline
Customer Service Manager
San Gabriel Transit Inc.
12.2024 - Current
Call Center Supervisor
San Gabriel Transit Inc.
11.2021 - 12.2025
Customer Service Representative
San Gabriel Transit Inc.
10.2020 - 11.2021
Certified Medical Assistant -
North-West College
Similar Profiles
Malena Cor-DovaMalena Cor-Dova
CNA at San Gabriel Valley Medical CenterCNA at San Gabriel Valley Medical Center
Steven OrtizSteven Ortiz
Lab Technician at San Gabriel Valley Medical CenterLab Technician at San Gabriel Valley Medical Center
Brandon MarquezBrandon Marquez
Volunteer at San Gabriel Valley Physical TherapyVolunteer at San Gabriel Valley Physical Therapy
Javier RamirezJavier Ramirez
Customer Service Representative/Junior Phone Banker at Wells Fargo & CompanyCustomer Service Representative/Junior Phone Banker at Wells Fargo & Company
Hugo RosqueteHugo Rosquete
In House Security Officer at Saddle Ranch UniversalIn House Security Officer at Saddle Ranch Universal