Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DARREN SNOOK

Nepean,ON

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Business Analyst

DGS Consulting
01.2024 - Current
  • Identified and resolved process inefficiencies, resulting in reduced operational costs
  • Unearthed critical insights from vast data sets, driving strategic advantage
  • Developed and executed strategic plans, opening up new market opportunities
  • Convert challenges into opportunities, improving overall business performance
  • Enhanced in-house expertise, boosting operational efficiency
  • Optimized strategic planning, enhancing data-driven decision-making processes
  • Streamlined operations, resulting in boosted efficiency and reduced costs
  • Identified market opportunities, guiding long-term strategic direction
  • Implemented solutions for data overload, unlocking actionable insights
  • Enhanced analytical processes to improve operational agility
  • Spearheaded data integrity initiatives, ensuring robust analytical accuracy

Exterior Services Supervisor

SDA Building Services
Ottawa, ON
12.2024 - 04.2025
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Streamlined workflow processes, reducing project completion times.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Negotiated with suppliers to secure cost-effective resources.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Developed strategies to improve team performance and productivity.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.

Administrative Account Support Specialist

SDA Building Services
Ottawa, ON
07.2024 - 12.2024
  • Updated databases with new and modified customer data.
  • Created and maintained accurate records of customer interactions and transactions.
  • Performed data entry tasks related to customer accounts into various databases.
  • Analyzed customer accounts to identify discrepancies or potential fraud.
  • Identified opportunities for improvement in existing processes used for managing accounts.
  • Processed payments for products or services using the appropriate payment systems.
  • Collected deposits or payments and arranged for billing.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Showcased ample experience working with clients to deliver successful outcomes and troubleshoot support operations.

National Accounts Sales Analyst

IT World Canada
04.2022 - 01.2024
  • Leveraged data analysis to uncover cross-selling and upselling opportunities, driving revenue growth
  • Directed sales operations and marketing team, developing targeted campaigns and promotional materials
  • Formulated sales strategies based on market trends and competitor analysis, improving market share
  • Established SOPs for the Sales & Sales Operations Team, enhancing operational efficiency
  • Optimized sales forecasting models, enhancing accuracy and efficiency
  • Analyzed customer data to refine sales pitches, boosting client conversion rates
  • Spearheaded a key account strategy that penetrated new market segments
  • Coordinated with product teams to tailor offerings, enhancing client satisfaction
  • Enhanced decision-making by integrating advanced analytics into sales processes

Inside Sales Analyst

IT World Canada
04.2019 - 04.2022
  • Utilized analytical skills to identify new business opportunities and penetrate new market segments
  • Collaborated with marketing for content and lead generation, enhancing brand positioning
  • Cultivated strategic partnerships for revenue growth and enhanced data accuracy in customer profiling
  • Streamlined sales data analysis to boost efficiency and accuracy
  • Initiated tech-driven solutions to anticipate market trends, elevating brand position
  • Devised unique sales tactics that differentiated the company in competitive markets

Inside Sales Specialist

IT World Canada
12.2018 - 04.2022
  • Research and identify potential new clients in the Canadian tech industry
  • Identify sales opportunities and generate new business for ITWC through proactive outbound sales calls and emails
  • Develop and maintain relationships with existing clients to ensure continued business and identify upselling opportunities
  • Collaborate with the marketing team to create compelling content that addresses the needs and pain points of potential clients in the Canadian tech industry
  • Collaborate with the marketing team to develop effective strategies for lead generation and brand promotion
  • Develop and maintain a strong understanding of the Canadian tech industry trends and market needs to effectively position ITWC's products and services
  • Provide industry expertise and insights to potential clients in the Canadian tech industry
  • Increased ITWC client base by strategically targeting tech sectors
  • Monitored tech market trends to optimize ITWC's sales approaches

Audience Services Representative

IT World Canada
12.2018 - 04.2019
  • Maintained client connections using persuasive digital media and content marketing
  • Updated contact records and content interests in audience database
  • Performed audience polls collecting data for internal stakeholders
  • Organized and compiled data in a detail-focused manner
  • Supported internal stakeholders through efficient data management
  • Managed audience queries, enhancing client engagement by 30% through strategic communication
  • Provided consistent support to clients, ensuring updated and relevant tech information dissemination

Education

Associate Degree - Accounting and Business/Management

Durham College
Durham, ON

Automotive Service Technician -

Algonquin College of Applied Arts And Technology
Ottawa, ON

Skills

  • Data Entry
  • Analytical Skill
  • Business Planning
  • New Business Development
  • Process Optimization
  • Sales Process
  • Relationship Management
  • Strategic Partnerships
  • Decision-making Support
  • Data Analytics
  • Data Accuracy
  • Database Management System
  • Customer Relationship Management
  • Standard Operating Procedure
  • Brand Awareness
  • Coaching Process
  • Forecasting
  • Business-to-Business (B2B)
  • Operational Efficiency
  • Data Analysis Optimization
  • SOP Development
  • Data analysis
  • Process improvement
  • Stakeholder engagement
  • Cost reduction
  • Vendor negotiation
  • Team collaboration
  • Customer relationship management
  • Decision-making
  • Cashflow processes
  • Consulting
  • Business process mapping
  • Process optimization

Timeline

Exterior Services Supervisor

SDA Building Services
12.2024 - 04.2025

Administrative Account Support Specialist

SDA Building Services
07.2024 - 12.2024

Business Analyst

DGS Consulting
01.2024 - Current

National Accounts Sales Analyst

IT World Canada
04.2022 - 01.2024

Inside Sales Analyst

IT World Canada
04.2019 - 04.2022

Inside Sales Specialist

IT World Canada
12.2018 - 04.2022

Audience Services Representative

IT World Canada
12.2018 - 04.2019

Associate Degree - Accounting and Business/Management

Durham College

Automotive Service Technician -

Algonquin College of Applied Arts And Technology

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DARREN SNOOK