Darren Quick
Bakersfield
Summary
Dedicated Customer Service Technician. Expert insight into problematic installations and requests for service. Conducts custom assessments and troubleshooting to resolve performance issues and restore service levels. QA-focused approach to maintaining customer satisfaction with expedited assessment, order fulfillment and processing. Resourceful experience handling and deploying equipment and services.
I am an energetic and reliable individual well-trained in overseeing high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator in customer service
Overview
19
19
years of professional experience
Work History
Heavy Equipment Operator
Local 12
Bakersfield
06.2025 - Current
- Operated heavy machinery
- Conducted routine maintenance checks on equipment to ensure safety and functionality.
- Collaborated with team members to coordinate site operations
- Followed safety protocols and regulations while operating heavy equipment on job sites.
- Executed precision grading
- Communicated effectively with supervisors to report equipment issues or project updates.
- Loaded and unloaded trucks with construction materials
- Operated front end loader to move dirt and different base materials.
Transportation Driver
Bakersfield Recovery Services Inc.
Bakersfield
03.2022 - 06.2025
- Maintained accurate records of deliveries, pickups, and vehicle maintenance.
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Adhered to all applicable road regulations while driving long distances.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Provided transportation to clients based on their needs.
- Produced daily delivery routes based on time schedules, locations and appointments.
Delivery Driver/ Service Technician
Continental Battery Systems
Bakersfield
10.2020 - 02.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Diagnosed problems and determined solutions for various customer issues.
- Assisted with installation projects at both residential and commercial sites.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Electrician
Martinez Electric
Bakersfield
01.2017 - 10.2020
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Put in new new electrical components, fixtures and motors.
- Worked in team-based environment to accomplish projects.
- Gathered required tools and equipment for each task to increase efficiency.
- Kept work areas clean, neat and free of hazards.
- Maintained organization, cleanliness and safety in work areas.
- Corrected issues and installed new fixtures, wiring, circuits and motors.
- Adhered to company standards and OSHA regulations for work site safety.
- Inspected existing wiring to identify problems such as short circuits.
- Installed professional wiring systems and correctly connected wires to receptacles under guidance from construction team.
Service Technician
A-1 Battery
Bakersfield
01.2011 - 01.2017
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Setup and operated mechanical and manual servicing equipment.
- Conducted reactive service appointments to diagnose and fix problems.
- Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
- Logged services performed in service ticket system accurately.
- Completed yearly maintenance visits, including examining previously completed work.
- Engaged with customers to deliver outstanding customer services and secure repeat business.
- Facilitated new team member training on service processes to increase productivity.
- Executed prescribed repair plans on in-situ machinery without disrupting operational capacities of assigned equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Wildland Firefighter
Kern Valley Hotshots
Bakersfield
04.2007 - 10.2009
- Patrolled burned areas to locate and eliminate hot spots.
- Informed and educated local community members about fire prevention and safety.
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
- Operated pumps connected to high-pressure hoses.
- Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
- Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
- Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements.
- Completed field assessments of active fires and planned optimal approaches.
- Mentored employees in safety techniques and protective measures.
- Minimized devastating wildfires by employing hand tools, dozers and air drops for containment operations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
- Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Planned, developed, implemented and monitored fire safety plans to address specific fire and life safety systems.
Education
High School Diploma -
Liberty High School
Bakersfield, CA05.2002
Skills
- Diagnostics and troubleshooting
- Customer Service
- System installations
- Local and state regulations
- Conditions assessment
- Secure zone transportation
- Time and resource allocation
- Time Management
Timeline
Heavy Equipment Operator
Local 12
06.2025 - Current
Transportation Driver
Bakersfield Recovery Services Inc.
03.2022 - 06.2025
Delivery Driver/ Service Technician
Continental Battery Systems
10.2020 - 02.2022
Electrician
Martinez Electric
01.2017 - 10.2020
Service Technician
A-1 Battery
01.2011 - 01.2017
Wildland Firefighter
Kern Valley Hotshots
04.2007 - 10.2009
High School Diploma -
Liberty High School