Darren O Brien
Vancouver
Summary
Dynamic hospitality professional with extensive experience at Westward Ho! and a proven track record in team management and customer service excellence. Skilled in staff training and inventory optimization, I successfully enhanced operational efficiency and guest satisfaction while maintaining high health and safety standards. Passionate about delivering exceptional dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Westward Ho!
04.2025 - Current
- Supervised daily restaurant operations ensuring high standards of service and food quality.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain adequate staffing during peak hours.
Bartender
Shamrock Storehouse
07.2021 - 10.2024
- Mixed cocktails and beverages to meet customer preferences and enhance guest satisfaction.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted in managing inventory by restocking supplies and tracking product usage.
Bar Supervisor
Prestons Bar and Lounge
03.2020 - 04.2021
- Supervised daily bar operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed drink menus based on seasonal trends and customer preferences.
Education
GED - Business Management
Colaiste Dhulaigh
Dublin Ireland05.2014
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Team management
- Staff supervision
- Health and safety standards
- Task delegation
Languages
English
Native or Bilingual
Certification
2025 Customer Champion of the year award.
Timeline
Restaurant Supervisor
Westward Ho!
04.2025 - Current
Bartender
Shamrock Storehouse
07.2021 - 10.2024
Bar Supervisor
Prestons Bar and Lounge
03.2020 - 04.2021
GED - Business Management
Colaiste Dhulaigh