Darren O Brien
Vancouver,Canada
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Shamrock Irish Bar
09.2021 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restoration Technician
PuroClean Property Restoration
08.2020 - 09.2021
- Repairing property damaged from floods, fire or biohazard (example: mold, bodily fluids, animal feces etc)
- Reporting all day to day project activity updates on our Encircle system
- Removing Mold from attics using the correct chemicals and procedures
- Storing and organizing all clients property in 1 of our many storage units
- Puroclean Restoration is a leading franchise in restoration when it comes to property damage from water, fire, biohazards
- Reason for leaving - My fiance and I had a baby and we took time off
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Credit Control Representative
Intact Financial/Belair Direct
05.2019 - 05.2020
- Company Overview: Belair Direct is a company that insures home and auto insurance for people in British Columbia
- Taking payments and organizing payment arrangements for customers throughout the calendar year
- Calling customers who are behind in payments to organize a method of payment that best suits them
- Completing daily and weekly reports to my manager on Excel for filing purposes
- Being the middle man between management and the sales team with any inquiries over customer accounts and their payments
- Belair Direct is a company that insures home and auto insurance for people in British Columbia
- Reason for leaving - laid off due to Covid-19
Credit Control Representative
SSE Airtricity
02.2016 - 01.2019
- Company Overview: SSE Airtricity is a provider to over half a million homes and businesses throughout Ireland
- Providing the best solution over the phone or email to customer queries and complaints
- Walking customers through their electricity bills over the phone and assisting them with making payments
- Updating the customer's account on the internal system after each phone call documenting any changes to their bill agreements
- Using the internal invoice calculator system to ensure the correct amount due/paid is provided to callers
- SSE Airtricity is a provider to over half a million homes and businesses throughout Ireland
- Reason for leaving - Emigrating to Canada
Store Supervisor
WH Smith
11.2013 - 02.2016
- Company Overview: WHSmith is one of the UK's and Ireland's leading retail groups and a household name
- Processing cash and card payments securely and making sure books are balanced at the end of the week
- Handling customer complaints in an appropriate manner
- Opening and closing the store
- Ensuring there is an adequate amount of stock on display shelves throughout the store
- Delegating small duties such as stock re-arranging and small clean-ups to members of my team
- Completing daily reports at the end of the day
- WHSmith is one of the UK's and Ireland's leading retail groups and a household name
- Reason for leaving - New Employment
Education
DCS / DEC - Business Management
Colaiste Dhulaigh
Dublin, County Dublin04.2013
Secondary School - Business Management
Balbriggan Community College
Dublin, County Dublin05.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team player attitude
- Data entry proficiency
- Customer Support
- Goal-oriented mindset
Certification
Standard First Aid Level C CPR and AED, 02/01/21, Present
Military Service
62nd Cavalry, Ireland, 3 Star Private, 09/01/09, 06/30/12
Languages
English
Native or Bilingual
Timeline
Bartender
Shamrock Irish Bar
09.2021 - 10.2024
Restoration Technician
PuroClean Property Restoration
08.2020 - 09.2021
Credit Control Representative
Intact Financial/Belair Direct
05.2019 - 05.2020
Credit Control Representative
SSE Airtricity
02.2016 - 01.2019
Store Supervisor
WH Smith
11.2013 - 02.2016
Secondary School - Business Management
Balbriggan Community College
DCS / DEC - Business Management
Colaiste Dhulaigh
Similar Profiles
Brianna SoutherBrianna Souther
Head Hostess at Shamrock Irish Pub And EateryHead Hostess at Shamrock Irish Pub And Eatery
Nathan WilkinsNathan Wilkins
Bartender at Shamrock Irish PubBartender at Shamrock Irish Pub
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.