Darren O Brien
Vancouver,Canada
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Shamrock Irish Bar
09.2021 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restoration Technician
PuroClean Property Restoration
08.2020 - 09.2021
- Repairing property damaged from floods, fire or biohazard (example: mold, bodily fluids, animal feces etc)
- Reporting all day to day project activity updates on our Encircle system
- Removing Mold from attics using the correct chemicals and procedures
- Storing and organizing all clients property in 1 of our many storage units
- Puroclean Restoration is a leading franchise in restoration when it comes to property damage from water, fire, biohazards
- Reason for leaving - My fiance and I had a baby and we took time off
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Credit Control Representative
Intact Financial/Belair Direct
05.2019 - 05.2020
- Company Overview: Belair Direct is a company that insures home and auto insurance for people in British Columbia
- Taking payments and organizing payment arrangements for customers throughout the calendar year
- Calling customers who are behind in payments to organize a method of payment that best suits them
- Completing daily and weekly reports to my manager on Excel for filing purposes
- Being the middle man between management and the sales team with any inquiries over customer accounts and their payments
- Belair Direct is a company that insures home and auto insurance for people in British Columbia
- Reason for leaving - laid off due to Covid-19
Credit Control Representative
SSE Airtricity
02.2016 - 01.2019
- Company Overview: SSE Airtricity is a provider to over half a million homes and businesses throughout Ireland
- Providing the best solution over the phone or email to customer queries and complaints
- Walking customers through their electricity bills over the phone and assisting them with making payments
- Updating the customer's account on the internal system after each phone call documenting any changes to their bill agreements
- Using the internal invoice calculator system to ensure the correct amount due/paid is provided to callers
- SSE Airtricity is a provider to over half a million homes and businesses throughout Ireland
- Reason for leaving - Emigrating to Canada
Store Supervisor
WH Smith
11.2013 - 02.2016
- Company Overview: WHSmith is one of the UK's and Ireland's leading retail groups and a household name
- Processing cash and card payments securely and making sure books are balanced at the end of the week
- Handling customer complaints in an appropriate manner
- Opening and closing the store
- Ensuring there is an adequate amount of stock on display shelves throughout the store
- Delegating small duties such as stock re-arranging and small clean-ups to members of my team
- Completing daily reports at the end of the day
- WHSmith is one of the UK's and Ireland's leading retail groups and a household name
- Reason for leaving - New Employment
Education
DCS / DEC - Business Management
Colaiste Dhulaigh
Dublin, County Dublin04.2013
Secondary School - Business Management
Balbriggan Community College
Dublin, County Dublin05.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team player attitude
- Data entry proficiency
- Customer Support
- Goal-oriented mindset
Certification
Standard First Aid Level C CPR and AED, 02/01/21, Present
Military Service
62nd Cavalry, Ireland, 3 Star Private, 09/01/09, 06/30/12
Languages
English
Native or Bilingual
Timeline
Bartender
Shamrock Irish Bar
09.2021 - 10.2024
Restoration Technician
PuroClean Property Restoration
08.2020 - 09.2021
Credit Control Representative
Intact Financial/Belair Direct
05.2019 - 05.2020
Credit Control Representative
SSE Airtricity
02.2016 - 01.2019
Store Supervisor
WH Smith
11.2013 - 02.2016
Secondary School - Business Management
Balbriggan Community College
Standard First Aid Level C CPR and AED, 02/01/21, Present
DCS / DEC - Business Management
Colaiste Dhulaigh
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