Darren Mendoza

Successfully launched a new operation that led to much more revenue and growth for the company

• Analyzed and reported on key performance metrics to senior management.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Developed and implemented strategies to maximize customer satisfaction.

Provide expert oversight and maintain constant communication with 22 assigned stores Regularly interact with contracted owner operators to ensure smooth operations without any issues Efficiently manage the dispatch and routing of trucks during night shift Supervise stop counts, store volume, and billing operations Coordinate with colleagues to guarantee correct routing and coverage of all routes every night 2014–PRESENT Administer the recruitment process for assigned market and other XPO accounts, while ensuring delivery of first rate services to clients   Render effectual support to superiors in managing other accounts as needed Monitor the Home Depot Orange County market operations, including all deliveries and owner operators Career Highlights:  Demonstrated excellent performance by continuously achieving and exceeding target metrics and client expectation  Earned the Top Performance Award for operations manager in 2016  Consistently ranked in top performance for metrics for overseeing multiple accounts within the company  Steered strategic efforts in supporting multiple and successful startups of new accounts  Efficiently and previously managed the Lowe's Orange County market and Sears outlet account

Singlehandedly led the operations of numerous trucks along with the scheduling and hiring of staff Spearheaded and secured correct dispatch and routing of trucks Ensured completion of all deliveries and paperwork in an accurate and timely manner Strictly complied with operational standards as well as safety procedures and practices Took charge of loading and unloading customer product correctly for quality control and product integrity