Open To Work
Darren Labelle
Edmonton,AB
Work Preference
Summary
Results-driven professional with extensive experience in service management and team leadership. Skilled in fostering effective communication across departments and implementing training programs that elevate service standards. Committed to optimizing performance and ensuring customer satisfaction.
Overview
29
29
years of professional experience
Work History
Service Manager
TEN Leasing
Edmonton, Alberta
01.2022 - 05.2026
- Managed daily operations to ensure efficient service delivery for clients.
- Developed training programs for staff on service protocols and safety standards.
- Facilitated interdepartmental communication to improve operational efficiency and response times.
- Developed and maintained strong relationships with customers, vendors, and suppliers to foster collaboration.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Led the recruitment and hiring process for new service department staff.
Service Manager
Sobeys
Edmonton, AB
01.2020 - 09.2021
- Coordinated vehicle maintenance schedules, enhancing fleet reliability and reducing downtime.
- Supervised team members, providing guidance and support in service tasks.
- Facilitated communication between departments to streamline operations and response times.
- Reviewed inventory levels and ordered supplies, ensuring timely availability of essential products.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Monitored service performance metrics, identifying opportunities for process enhancements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
General Manager
Intergra 24/7 Solutions
Sherwood Park, Alberta
02.2016 - 01.2020
- Directed daily operations to ensure efficient service delivery for clients.
- Coordinated recruitment, training, and performance evaluations to enhance team effectiveness across departments.
- Oversaw budget management and resource allocation for various projects.
- Developed and implemented quality control measures that upheld high service standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Cultivated vendor relationships to secure competitive pricing on supplies and materials.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Service Manager
Air Liquide Canada
Edmonton, Alberta
04.1997 - 04.2014
- Managed daily operations to ensure efficient service delivery for clients.
- Supervised team members, providing guidance and support in service tasks.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created training programs for staff on service protocols and safety standards to enhance team competency.
- Hired and trained service department staff to drive performance.
- Streamlined operations and response times by facilitating communication between departments.
- Coordinated vehicle maintenance schedules to optimize fleet performance.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Supported and motivated employees to foster a collaborative environment and reduce turnover.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
BBA - Buisness
Northern Alberta Institute of Technology
Edmonton04-2014
Some College (No Degree) - Heavy Equipment Technician
Northern Alberta Institute of Technology
EdmontonHigh School Diploma -
Bellerose Composite High School
St. Albert, ABSkills
- Customer relationship management
- Team supervision
- Team leadership
- Employee training
- Staff development
- Leadership development
- Conflict resolution
- Safety protocols
- Workplace safety
- Budget oversight
- Regulations compliance
- Inventory control
- Process improvement
- Maintenance planning
- Shift scheduling
- Deadline driven
- Time management
- Problem solving
- Critical thinking
- MS office
- Outgoing and energetic
- Effective communication
- Verbal and written communication
- Staff motivation
- Business development
Languages
English
Professional
Accomplishments
- TOP BRANCH 2024 - TEN CANADA
Affiliations
- Member of Samies IOOB
Timeline
Service Manager
TEN Leasing
01.2022 - 05.2026
Service Manager
Sobeys
01.2020 - 09.2021
General Manager
Intergra 24/7 Solutions
02.2016 - 01.2020
Service Manager
Air Liquide Canada
04.1997 - 04.2014
BBA - Buisness
Northern Alberta Institute of Technology
Some College (No Degree) - Heavy Equipment Technician
Northern Alberta Institute of Technology
High School Diploma -
Bellerose Composite High School