Summary
Overview
Work History
Education
Skills
Timeline
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DARREN JOHNSTON

Toronto,ON

Summary

Professional Bartender with extensive knowledge of beer, wine, spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

5
5
years of professional experience

Work History

Front of House Manager

Rorschach Brewing Co.
06.2021 - Current
  • Performed administrative duties such scheduling, ordering and tip outs.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Implemented various systems to improve efficiency of Front of House service.

Bottle Shop Manager

Folly Brewpub
10.2020 - 06.2021
  • Used beer knowledge to recommend products to customers and upsell where possible.
  • Processed online orders including packaging and arranging delivery.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Organised business application for CafeTO program.

Bartender/Supervisor

Watsons
10.2019 - 10.2020
  • Engaged with customers on personal level to ensure returning business, as well as seizing upon opportunities to upsell.
  • Worked long hours during large events including private corporate parties for large business and public events like TIFF, NBA/NHL Playoffs, Superbowl and FIFA World Cup.
  • Managed service bar, wood and table service simultaneously.
  • Entrusted with full cashout and closing procedures including balancing of shared till and keyholding duties

Bartender/Floor Manager

Lazy Bones Snack Bar
11.2018 - 01.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed signature cocktail menu to support bar marketing brand and increase profits.
  • Acted as support to waitstaff in dining room whilst simultaneously overseeing care of guests in lounge.
  • Handled Front of House scheduling and ordering.
  • Oversaw transition of business from casual fine dining restaurant to late night cocktail bar.
  • Worked closely with social media manager to shoot and develop content to bolster online presence and increase business.

Education

Some College (No Degree) - Computer Science

University College Cork
Cork, Ireland

High School Diploma -

Douglas Community School
Cork, Ireland
2010

Skills

  • Conflict Resolution Techniques
  • Staff Management and Scheduling
  • Inventory Control and Record Keeping
  • Cash Handling
  • Changing Beer Kegs
  • Cocktail and Beverage Preparation
  • Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Smart Serve Certified
  • Point of Sale (POS) system operations (TouchBistro, Shopify, Micros, Maitre'd)

Timeline

Front of House Manager

Rorschach Brewing Co.
06.2021 - Current

Bottle Shop Manager

Folly Brewpub
10.2020 - 06.2021

Bartender/Supervisor

Watsons
10.2019 - 10.2020

Bartender/Floor Manager

Lazy Bones Snack Bar
11.2018 - 01.2020

Some College (No Degree) - Computer Science

University College Cork

High School Diploma -

Douglas Community School

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DARREN JOHNSTON