Darren Hagman
Vancouver,Canada
Summary
SAFe-Certified Program Manager | Agile & Scrum Expert | Driving Agile Delivery Excellence and Continuous Improvement
Program Manager with 20+ years of experience leading multi-million-dollar programs in Agile, SAFe, and hybrid environments for Fortune 500 and startup organizations. Expert in orchestrating Program Increment (PI) planning, optimizing delivery through Scrum, Kanban & Agile Release Trains, and driving enterprise-wide Agile excellence. Leverages 10 years of software development expertise to bridge technical and business teams, delivering measurable ROI. Proven leader in managing cross-functional teams, fostering continuous improvement, and aligning programs with strategic objectives.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
Program Manager
AVEVA Group Limited
08.2023 - 05.2025
- Managed multiple programs within the $8M/year CONNECT Visualization cloud platform, delivering unified cloud-based visualization and digital twin solutions integrated with AVEVA’s on-prem and hybrid offerings. Oversaw 18 development/test teams, collaborated with architecture, portfolio management, and executives to prioritize and execute programs, and manage product backlogs for steady feature delivery.
- Completed an 8-month, 2-team program implementing UI changes to the Self-Service portion of CONNECT Visualization, increasing adoption and usability.
- Implemented a 10-month, 2-team program integrating CONNECT Visualization with AVEVA Data Hub.
- Managed an 11-month, 2-team program creating a standard approach for integrators to distribute visual content, widgets, and libraries to customers.
- Reorganized and relaunched a 12-month, 3-team program integrating CONNECT Visualization with AVEVA AIM A engineering offering.
- Managed CONNECT Visualization Service product backlogs, ensuring prioritized feature and maintenance delivery.
- Created Power BI dashboards to track program status, individual program planning, execution, and ADO data compliance.
- Transitioned teams from PI Planning to Programs & Continuous Planning, proposing and implementing process improvements.
- Methodologies & Technologies: Agile, Scrum, Power BI, Cloud, Azure DevOps, .NET, Kubernetes, JavaScript, Angular, Blazor
Release Train Engineer
AVEVA Group Limited
05.2021 - 09.2023
- Led multiple Agile Release Trains with over 50 developers, testers, and analysts developing on-premise and cloud SCADA applications for oil, gas, utilities, and industrial automation. Worked with development, test, architecture, portfolio management, program management, and executives to plan Program Increments, align teams, and deliver business value.
- Organized and managed the Enterprise SCADA Release Train, including Enterprise SCADA, Pipeline Operations for Liquids, Pipeline Operations for Gas, and Measurement Advisor product lines, through 10 Program Increments and numerous major releases.
- Managed AVEVA Edge, EDPE, Global Device Integration, Geo SCADA, and Unified Operations Center product teams’ participation in the System Platform Release Train through 7 Program Increments, collaborating with other RTEs for PI Planning.
- Implemented process improvements and dashboards to track PI Planning preparation, execution, and progress, coaching teams on Lean-Agile practices.
- Methodologies & Technologies: SAFe, Agile, Scrum, Azure DevOps, .NET, DevOps, Security, Kubernetes, JavaScript
Agile Program Manager (Contract)
iA Financial Group
07.2020 - 02.2021
- Managed Dealer Services Automation Program, leading 5 internal and external teams with over 40 developers, testers, and analysts to develop server and web applications in Azure Cloud. Collaborated with IT management, portfolio management, product management, Agile coaches, vendors, and executives for release planning and execution.
- Implemented Electronic Funds Transfer functionality for accounting and administrative staff to process payments and refunds for insurance and warranty products.
- Developed Quick Quote functionality for Replacement Insurance, Creditor Insurance, and Extended Warranty products sold by Canadian vehicle dealerships.
- Updated tax processing logic for all Canadian provinces and territories for multiple insurance products.
- Automated underwriting and payment processing workflows for Dealer Services products.
- Methodologies & Technologies: Agile, Scrum, Continuous Planning, Azure DevOps, Azure, SQL Server, .NET, React JS, Docker, MongoDB, Kubernetes, Kafka, JavaScript, GitHub
Agile Program Manager
DDS Wireless International Inc
05.2018 - 04.2020
- Led development of a ParaTransit solution with driver and rider mobile applications integrated with server/web applications in AWS Cloud, serving a $52M NYCTA contract. Acted as Scrum Master for mobile application teams, working with CTO, product management, and DevOps.
- Delivered beta release of ParaTransit solution, including booking, scheduling, dispatch, and vehicle management modules, driver application, and rider application.
- Customized ParaTransit solution for NYCTA’s Access-a-Ride service, deploying to over 1,500 vehicles.
- Released new architecture for Rider server and mobile application for Taxi solution.
- Proposed and implemented program management and Agile processes, providing coaching.
- Methodologies & Technologies: Agile, Scrum, Continuous Planning, Jira, AWS, PostgreSQL, DynamoDB, Node.js, React Native, Lambda, Kubernetes, Kafka, Ember, iOS, Android, JavaScript, Jenkins
Early Career
Various
- Global Relay Communications Inc, Lean Agile Project Manager, Vancouver, BC (2017–2018): Led cloud-based Compliance/Archive development, delivering Skype integrations & Service Manager releases.
- PNI Digital Media, Senior Project Manager/Scrum Master, Vancouver, BC (2015–2016): Launched Staples Copy & Print site. Released Sam’s Club Photo, Tesco Photoshop sites & Costco IOS & Android photo apps.
- Safeway, Scrum Master(contract), Vancouver, BC (2015): Delivered 4 releases of offer management system.
- HSBC, Project Manager(contract), Burnaby, BC (2014): Enhanced HSBCnet platform for global compliance.
- SAP, IT Project Manager/Scrum Master, Vancouver, BC (2011–2014): Retired & replaced intranet tools with €30M downtime risk. Led €400K SAP NetWeaver upgrade.
- AeroInfo Systems, a Boeing company, Senior Project Manager/Software Developer Leader, Richmond, BC (2001–2011): Developed GoldCare SaaS dashboards & BI applications. Developed & deployed on-premise Maintenance Management software for airline customers like Royal Brunei Airlines & China Airlines.
- eCharge Corporation, Software Developer Team Lead, Vancouver, BC (1998–2001): Built patented internet payment system components partnered with telecoms like Cable & Wireless, Telia, Deutsche Telekom.
Education
Bachelor of Arts - Economics
University of British Columbia
Vancouver, BCDiploma - Computer Systems Technology (Honours)
British Columbia Institute of Technology
Burnaby, BCCertificate - Project Management
Sauder School of Business, University of British Columbia
Vancouver, BCSkills
- SAFe 50/60 Implementation
- Agile & Scrum Methodologies
- Program & Portfolio Management
- PI Planning & Execution
- Agile Release Trains (ART)
- Continuous Planning
- Stakeholder Engagement
- Cross-Functional Team Leadership
Certification
- SAFe Agilist (SA), Scaled Agile, Inc.
- Certified Scrum Professional (CSP-SM, CSP-PO), Scrum Alliance
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Project Management Professional (PMP), Project Management Institute
- Disciplined Agilist (DA), Disciplined Agile Consortium
Timeline
Program Manager
AVEVA Group Limited
08.2023 - 05.2025
Release Train Engineer
AVEVA Group Limited
05.2021 - 09.2023
Agile Program Manager (Contract)
iA Financial Group
07.2020 - 02.2021
Agile Program Manager
DDS Wireless International Inc
05.2018 - 04.2020
Early Career
Various
Bachelor of Arts - Economics
University of British Columbia
Diploma - Computer Systems Technology (Honours)
British Columbia Institute of Technology
Certificate - Project Management
Sauder School of Business, University of British Columbia
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