Darren Garlough
Calgary,AB
Summary
Collaborative people and project manager with over twenty years of experience in managing projects and teams of up to 450 people. Highly focused and results-orientated with the ability to identify goals and priorities. Extremely knowledgeable and respected builder and leader of results-driven teams; great attention to detail with the ability to develop innovative and creative solutions.
Overview
23
23
years of professional experience
Work History
Communications and Community Liaison
CITY OF CALGARY – OFFICE OF THE COUNCILLORS
11.2021 - 02.2024
- Responsible for policy, research and crafting communications used to share information and political positions
- Managed 3rd party relationships and executed strategies with internal and external interested parties.
Operations Manager
SPUD.CA
03.2020 - 11.2021
- Oversaw all warehouse operations from receipt of goods through to successful completion of orders and preparation for delivery
- Managed all aspects of quality control, audit, maintenance and inventory.
Warehouse Supervisor
SPUD.CA
12.2020 - 05.2021
- Oversaw Inbound and Outbound operations for two warehouses and ensured best practices were followed to ensure accuracy, efficiency and timely product movement within both internal locations and to multiple outside locations.
Inbound Supervisor
SPUD.CA
06.2020 - 12.2020
- Supervised Inbound operations for all receiving and logistics activities, and responsible for coaching, development and team building.
Team Supervisor
SPUD.CA
03.2020 - 06.2020
- Supervised a team focused on outbound operations and logistics, ensuring that order accuracy and packing quality are maintained.
Director of Sales
PLAINSBREAKER APPAREL LTD
02.2019 - 04.2020
- Responsible for running the retail operations for our local goods store
- Assisted with operations and custom sales for our own manufactured socks and masks.
Area Operations Manager
DIAMOND PARKING SERVICES
07.2016 - 01.2018
- Responsible for operations, client relations and sales metrics for a portfolio of parking lots
- Created and maintained business relationships with owners, property managers and landlords and developed dually beneficial opportunities to expand the revenue base
- Managed a customer focused team of patrollers and attendants.
General Manager
GAP INC (CANADA)
07.2015 - 07.2016
- Responsible for all operations and local strategic decisions for a Gap branded location
- Improved operational metrics and profitability by adjusting processes and coaching efficient behaviours
- Managed a team of 25 leaders and associates, reduced employee turnover, absenteeism and controllable expenses.
Executive Team Leader – Human Resources
TARGET CANADA
06.2014 - 05.2015
- Led the HR efforts to promote Target brand and culture in order to drive profitable sales and guest experience results
- Facilitated hiring, training, performance management and feedback communication activities within the Executive and Leadership teams
- Oversaw the development, coaching and scheduling of 150+ Team Members.
Executive Team Leader – Softlines [Apparel]
TARGET CANADA
10.2012 - 06.2014
- Led and managed apparel and infant hardgoods categories within a $25 million/year store
- Drove profitable sales and managed payroll and expense categories, with a focus on on-floor operations and logistics processes.
Project Controls Specialist
YOKOGAWA CORPORATION OF AMERICA - CANADA
09.2011 - 10.2012
- Monitored project management and engineering tasks to control costs and financial outcomes for multiple engineering projects
- Collected, maintained and analyzed data for reporting, feedback and forecasting exercises.
Assistant Manager Field Operations – Calgary Metro Local Census Office
STATISTICS CANADA
06.2011 - 08.2011
- Managed the field operations team through to completion of the Federal Census collection activities in the city of Calgary.
Field Operations Supervisor – Southern Alberta Local Census Office
STATISTICS CANADA
12.2010 - 06.2011
- Supervised field operations team for the Federal Census collection activities in Southern Alberta.
Inside Sales (Outbound/Inbound) Representative
SHAW CABLESYSTEMS
01.2001 - 01.2003
- Performed inside sales activities.
Call Centre Customer Service Representative
SHAW CABLESYSTEMS
01.2003 - 01.2004
- Provided customer service in a call center environment.
Call Centre Customer Service Representative
SHAW CABLESYSTEMS
01.2005 - 01.2006
- Provided customer service in a call center environment.
Supervisor, Customer Accounts - Retention & Loyalty
SHAW CABLESYSTEMS
01.2006 - 01.2007
- Responsible for customer accounts retention and loyalty.
Supervisor, Sales - Major Accounts
SHAW CABLESYSTEMS
01.2007 - 01.2010
- Led a group of direct reports in the management and growth of Major Accounts and Direct Sales initiatives
- Responsible for multiple product sales goals for the Calgary branch.
Business Development Consultant
EASY SR&ED
11.2010 - 06.2011
- Responsible for business development activities.
Education
BBA - Business Administration Diploma
Okanagan University College
Kelowna04.2001
Skills
- Management
- Sales/Business Development
- Business Analysis
- Project Planning
- Team Leadership
- Customer Retention
- Budgeting/Cost Analysis
- Strategy
- Recruiting
Timeline
Communications and Community Liaison
CITY OF CALGARY – OFFICE OF THE COUNCILLORS
11.2021 - 02.2024
Warehouse Supervisor
SPUD.CA
12.2020 - 05.2021
Inbound Supervisor
SPUD.CA
06.2020 - 12.2020
Operations Manager
SPUD.CA
03.2020 - 11.2021
Team Supervisor
SPUD.CA
03.2020 - 06.2020
Director of Sales
PLAINSBREAKER APPAREL LTD
02.2019 - 04.2020
Area Operations Manager
DIAMOND PARKING SERVICES
07.2016 - 01.2018
General Manager
GAP INC (CANADA)
07.2015 - 07.2016
Executive Team Leader – Human Resources
TARGET CANADA
06.2014 - 05.2015
Executive Team Leader – Softlines [Apparel]
TARGET CANADA
10.2012 - 06.2014
Project Controls Specialist
YOKOGAWA CORPORATION OF AMERICA - CANADA
09.2011 - 10.2012
Assistant Manager Field Operations – Calgary Metro Local Census Office
STATISTICS CANADA
06.2011 - 08.2011
Field Operations Supervisor – Southern Alberta Local Census Office
STATISTICS CANADA
12.2010 - 06.2011
Business Development Consultant
EASY SR&ED
11.2010 - 06.2011
Supervisor, Sales - Major Accounts
SHAW CABLESYSTEMS
01.2007 - 01.2010
Supervisor, Customer Accounts - Retention & Loyalty
SHAW CABLESYSTEMS
01.2006 - 01.2007
Call Centre Customer Service Representative
SHAW CABLESYSTEMS
01.2005 - 01.2006
Call Centre Customer Service Representative
SHAW CABLESYSTEMS
01.2003 - 01.2004
Inside Sales (Outbound/Inbound) Representative
SHAW CABLESYSTEMS
01.2001 - 01.2003
BBA - Business Administration Diploma
Okanagan University College
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