Darren Fisher
Associate Regional Director of Admissions
Lethbridge,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Associate Regional Director of Admissions
Campus Support ( CDI And Reeves)
02.2023 - Current
- Managing and motivating employees to be productive and engaged in work.
- Attending and leading weekly meetings to discuss and optimize recruitment strategies.
- Accomplishing multiple tasks within established timeframes.
- Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Visiting campuses periodically to view service levels and adherence to licensing standards.
- Cross-training existing employees to maximize team agility and student engagement.
- Monitoring staff performance by actively engaging in and observing day-to-day activities.
- Recruiting talented individuals bringing people drive and student focus to admissions department.
- Training and guiding team members to maintain high productivity and performance metrics.
- Observing each employee's individual strengths and initiating mentoring programs to improve areas of opportunity.
- Lead recruiting, hiring and training of team members.
- Training new employees on proper protocols and customer service standards.
- Implementing innovative programs to increase employee loyalty and reduce turnover.
- Managed and motivated employees to be productive and engaged in work.
Team Leader (General Manager)
Princess Auto
10.2020 - 02.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs outlined in annual and monthly plans to inform team members of expectations and how we can achieve these goals together.
- Held weekly team meetings to inform team members on company news and updates.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Assistant Team Leader
Princess Auto
09.2018 - 10.2020
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised 25 team Members.
- Set incentives and realistic targets associates could achieve.
- Conducted new-hire training regularly throughout fiscal year.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Created staff schedules, approved requested time off and updated reports.
Sales Manager
The Hudson's Bay
03.2014 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and drove revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
Director of Admissions
The Art Institute Of Vancouver
11.2010 - 05.2012
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Implemented strategies to increase student recruiting, engagement and retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Devised programs to promote diversity and inclusion among staff, faculty and students..
Associate Director of Admissions
The Art Institute Of Vancouver
09.2008 - 11.2010
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Explained admissions processes, educational programs, financial assistance and student services to over 1000 potential students.
- Completed approximately 100+ phone calls a day to generate prospective students and guide students through admissions process.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
Assistant Director of Admissions
The Art Institute Of Vancouver
02.2003 - 09.2008
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Completed approximately 100+ phone calls day to generate prospective students and guide students through admissions process.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Explained admissions processes, educational programs, financial assistance and student services to over 3500 potential students.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate - Principles of Management
Johns Hopkins University
Coursera08.2023
Certificate - Human Resources Analytics
University of California, Irvine
Coursera07.2023
Certificate - Removing Barriers To Change
Wharton, University of Pennsylvania
Coursera07.2023
Certificate - Foundations of Project Management
Google
Coursera04.2023
Skills
- Public Speaking
- Coaching and Mentoring
- Motivational Leadership
- Staff Management
- Customer Satisfaction
- Employee Recruitment
- Talent Acquisition
- Organizational Leadership
- Profit Growth Strategies
- Market and Competitor Research
Timeline
Associate Regional Director of Admissions
Campus Support ( CDI And Reeves)
02.2023 - Current
Team Leader (General Manager)
Princess Auto
10.2020 - 02.2023
Assistant Team Leader
Princess Auto
09.2018 - 10.2020
Sales Manager
The Hudson's Bay
03.2014 - 09.2018
Director of Admissions
The Art Institute Of Vancouver
11.2010 - 05.2012
Associate Director of Admissions
The Art Institute Of Vancouver
09.2008 - 11.2010
Assistant Director of Admissions
The Art Institute Of Vancouver
02.2003 - 09.2008
Certificate - Principles of Management
Johns Hopkins University
Certificate - Human Resources Analytics
University of California, Irvine
Certificate - Removing Barriers To Change
Wharton, University of Pennsylvania
Certificate - Foundations of Project Management
Google
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