Darren Firman
Winnipeg,MB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Looking forward to new opportunities.
Overview
35
35
years of professional experience
Work History
Licensed Realtor
Royal LePage Top Producers Real Estate
Winnipeg, Manitoba
12.2021 - Current
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Promoted properties via advertisements, open houses and multiple listing services.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Showed residential properties and explained features, value and benefits of available homes.
Franchisee/Multi-Unit Operation Manager
Fuller Group Ltd o/a A&W Restaurants
Winnipeg, Manitoba
01.2016 - 11.2019
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Managed budgets allocated for advertising campaigns designed specifically for each individual location owned by the Franchisee.
- Conducted regular meetings with department managers to review progress on initiatives and discuss issues or concerns.
- Assessed risks associated with operations at individual sites and developed plans for mitigating those risks.
- Reviewed reports from individual units regularly to analyze trends in sales volume, customer satisfaction levels.
- Planned, organized and directed operations of multiple units to maximize productivity and profitability.
- Recruited, hired, trained, coached, evaluated, managed, motivated and retained employees in each unit.
- Oversaw inventory management activities at each site including ordering supplies as needed.
- Created comprehensive training programs for new hires in order to ensure consistent quality standards across all sites.
- Developed operational strategies to improve efficiencies within each unit.
- Analyzed customer feedback data from each unit to identify opportunities for improvement in services offered.
- Maintained a thorough understanding of relevant laws and regulations applicable to multi-unit operations.
Training Coordinator
Fuller Group Ltd SWO o/a A&W Restaurants
, ON
01.2014 - 12.2016
- Designed and directed orientation and training programs to meet business expansion/new restaurant opening needs.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Developed skill-specific training programs to promote employee development.
- Explained goals and expectations required of trainees.
- Enrolled employees in off-site training opportunities by registering staff in training courses.
- Trained and developed management teams and general employees on operating systems, health and safety regulations, inventory management system and labour cost controls.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Supported onboarding of new employees by hosting orientation sessions.
- Organized handbook and course documentation for participants.
Franchisee/Operating Partner
Fuller Group Ltd o/a A&W Restaurant
Winnipeg, Manitoba
01.2005 - 01.2016
- Facilitated everyday administrative operations, supervised support staff and verified restaurant remained compliant with federal and local regulations.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Treated employees with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Kept restaurant on-target to meet sales and profit objectives by minimizing waste and pursuing sales growth opportunities.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Manager
Fuller Group Ltd o/a A&W Restaurants
Winnipeg, Manitoba
01.2002 - 12.2004
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Completed daily sales reports and analyzed metrics to identify trends.
Assistant Manager
Fuller Group Ltd o/a A&W Restaurants
Winnipeg, MB
01.2000 - 12.2001
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supervisor
Fuller Group Ltd o/a A&W Restaurants
Winnipeg, Manitoba
02.1998 - 12.1999
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Cross-trained in every store role to maximize operational knowledge.
Supervisor
A&W Food Services Of Canada Ltd.
Winnipeg, Manitoba
01.1993 - 01.1998
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cross-trained in every store role to maximize operational knowledge.
- Upheld internal standards and productivity goals to meet speed of service, food cost and labour targets.
Kitchen Staff Member
A&W Food Services Of Canada Ltd.
Winnipeg, Manitoba
04.1990 - 12.1992
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Cleaned and sanitized frequently to maintain health code standards.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Received, rotated and replenished kitchen stock for team members.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Education
Some College (No Degree) - Computer Programming
Red River College of Applied Arts, Science And Technology
Winnipeg, MBSome College (No Degree) - Faculty of Arts
University of Manitoba
Winnipeg, MBHigh School Diploma -
Tech-Vocational High
Winnipeg, MB06.1991
Skills
- Training and coaching
- Team development
- Regulatory compliance
- Facilities management
- Customer relationship building
- Promotional understanding
- Issue and conflict resolution
- Flexible
- Active listening
- Effective Profit Management
- Staff recruitment
- Inventory management
- Loss prevention
- Performance monitoring
- Time management
- Customer service
- Analytical thinking
- Networking and prospecting
- Comparative market analysis
- Marketing strategy development
- Market research
- Social media marketing
- Marketing management
- New market research
- Strong negotiation skills
- Property tours and inspections
- Relationship building
- Open house coordination
- Client relations
Additional Information
I am in my 3rd year serving as the Co-Director for the "A" Level Baseball program with the North Winnipeg Minor Baseball Association.
I am a certified level 1 coach with Hockey Canada. I have coached hockey at the AA Bantam level.
I have completed Respect In Sport and additional training requirements to qualify to be a Baseball coach in Manitoba. I have coached "A" level baseball at the Red River Community Centre beginning with the Rally Cap program and continuing through to the 15U age level.. For the 2023 Baseball Season, I was an Assistant Coach with the North Winnipeg 18U AA baseball team.
Timeline
Licensed Realtor
Royal LePage Top Producers Real Estate
12.2021 - Current
Franchisee/Multi-Unit Operation Manager
Fuller Group Ltd o/a A&W Restaurants
01.2016 - 11.2019
Training Coordinator
Fuller Group Ltd SWO o/a A&W Restaurants
01.2014 - 12.2016
Franchisee/Operating Partner
Fuller Group Ltd o/a A&W Restaurant
01.2005 - 01.2016
Manager
Fuller Group Ltd o/a A&W Restaurants
01.2002 - 12.2004
Assistant Manager
Fuller Group Ltd o/a A&W Restaurants
01.2000 - 12.2001
Supervisor
Fuller Group Ltd o/a A&W Restaurants
02.1998 - 12.1999
Supervisor
A&W Food Services Of Canada Ltd.
01.1993 - 01.1998
Kitchen Staff Member
A&W Food Services Of Canada Ltd.
04.1990 - 12.1992
Some College (No Degree) - Computer Programming
Red River College of Applied Arts, Science And Technology
Some College (No Degree) - Faculty of Arts
University of Manitoba
High School Diploma -
Tech-Vocational High
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