Darren Dyrland
Edmonton,AB
Summary
Dynamic leader with a proven track record at Canadian Tire and IKEA, enhancing customer satisfaction and team performance. Expert in conflict management and customer relationship management, I've successfully trained teams, optimized inventory, and fostered a professional work environment. My approach has consistently improved operational efficiency and guest service standards.
Overview
19
19
years of professional experience
Work History
Guest Services Supervisor
Hampton Inn Suites
Red Deer, AB
05.2022 - 03.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Oversaw inventory management for front desk supplies, preventing shortages.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Department Manager
Canadian Tire
Sylvan Lake, AB
05.2014 - 03.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Department Manager
IKEA
Calgary, AB
11.2003 - 03.2014
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Collaborated with department manager to develop and implement strategic plans for growth and improvement.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond assistant level position role scope requirements.
Education
Bachelor - Secondary Education
University of Calgary
Calgary, ABSkills
- Customer service standards
- Greeting customers
- Conflict Management
- Customer Relationship Management
- Customer service abilities
- Team Management
- Adjusting schedules
- Team Training
- Interviewing and Hiring
- Training and mentoring
Languages
English
Native or Bilingual
Timeline
Guest Services Supervisor
Hampton Inn Suites
05.2022 - 03.2023
Department Manager
Canadian Tire
05.2014 - 03.2020
Assistant Department Manager
IKEA
11.2003 - 03.2014
Bachelor - Secondary Education
University of Calgary