Darren Dyrland
Edmonton,AB
Summary
Dynamic leader with a proven track record at Canadian Tire and IKEA, enhancing customer satisfaction and team performance. Expert in conflict management and customer relationship management, I've successfully trained teams, optimized inventory, and fostered a professional work environment. My approach has consistently improved operational efficiency and guest service standards.
Overview
19
19
years of professional experience
Work History
Guest Services Supervisor
Hampton Inn Suites
05.2022 - 03.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Oversaw inventory management for front desk supplies, preventing shortages.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Department Manager
Canadian Tire
05.2014 - 03.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Department Manager
IKEA
11.2003 - 03.2014
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Collaborated with department manager to develop and implement strategic plans for growth and improvement.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond assistant level position role scope requirements.
Education
Bachelor - Secondary Education
University of Calgary
Calgary, ABSkills
- Customer service standards
- Greeting customers
- Conflict Management
- Customer Relationship Management
- Customer service abilities
- Team Management
- Adjusting schedules
- Team Training
- Interviewing and Hiring
- Training and mentoring
Languages
English
Native or Bilingual
Timeline
Guest Services Supervisor
Hampton Inn Suites
05.2022 - 03.2023
Department Manager
Canadian Tire
05.2014 - 03.2020
Assistant Department Manager
IKEA
11.2003 - 03.2014
Bachelor - Secondary Education
University of Calgary
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