Darren Daley
Winnipeg,Manitoba
Summary
My objective is to utilize my love for sports and entertainment combined with my customer service and sales experience to be a valuable asset to your business.
Overview
18
18
years of professional experience
Work History
Engineer Support Representative
Bell MTS
01.2020 - Current
- In this role I am primarily in charge of entering data and placing orders submitted by our sales team
- My attention to detail and typing skills has allowed me to excel in this role.
Sales Executive
Bell MTS
02.2016 - 01.2020
- In this role I have developed a stronger relationship with our Business Partners while learning more complex wireline products such as Unified Communications and data products such as Dedicated Internet Access
- I have been able to improve my account management skills in this new role.
Inside Sales Account Manager
MTS
10.2014 - 02.2016
- In October 2014, I was chosen to be a part of the Inside Sales trial
- As an Inside Sales Account Manager, I have refined my sales skills and I have learnt all lines of business
- I have put together proposals and have had face to face meetings with potential new wireless business customers
- I have been successful in winning several business wireless accounts.
Retail Wireless Support
MTS
01.2012 - 10.2014
- As the Retail Wireless Support I had the privilege to develop close working relationships with our Business Partner Representatives, Business Account Managers, the Retail Business Solutions Group and Marketing
- I was an important part of the Retail Business Partner Program and I acted as a liaison between our partners and Marketing, specifically Wireless Price Desk
- This process enabled me to stay up to date with competitor pricing and offerings
- With this knowledge I was able to develop competitive solutions with our partners to retain and attract new business wireless customers
- During my nine years in wireless, I have become proficient using tools such as Microsoft Office 2010.
Clerk Activation Dealer Care Representative
MTS
06.2005 - 12.2011
- I began my career with MTS in June of 2005 with the Retail Wireless Activations group
- My last two and a half years were dedicated to being one of the four daytime Chargehands for the department
- My main responsibility was to complete Business Wireless account plan analysis
- As the only representative trained on the tools used to analyze business customer's wireless plans and usage, I have completed over four hundred optimizations providing crucial information to our partners
- These business optimizations have helped our partners retain and generate new wireless opportunities.
Education
Bachelor of Arts Degree - Psychology
University of Manitoba
Winnipeg, Manitoba01.2004
English and French Immersion High School Degree -
R. D. Parker Collegiate
Thompson, Manitoba01.2000
Skills
- Schematic Reading
- Process Development
- Quality Control
- Technical Reporting
Languages
English
Native or Bilingual
French
Limited Working
References
Lois Moss, Former Business Account Manager with MTS, (204) 771-1256 Karen Horn, Former Director of Retail Business Solutions with MTS, (204) 781-2112 Day Woytko, Former Regional Director / Group Benefits - Great West Life, (204) 291-6316
Timeline
Engineer Support Representative
Bell MTS
01.2020 - Current
Sales Executive
Bell MTS
02.2016 - 01.2020
Inside Sales Account Manager
MTS
10.2014 - 02.2016
Retail Wireless Support
MTS
01.2012 - 10.2014
Clerk Activation Dealer Care Representative
MTS
06.2005 - 12.2011
Bachelor of Arts Degree - Psychology
University of Manitoba
English and French Immersion High School Degree -
R. D. Parker Collegiate
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