Darren Cockburn
Toronto,ON
Summary
Customer-focused and detail-oriented professional with well-developed managerial skills and extensive experience. Proficient in performing administration and customer service duties, including sorting, processing and filing incoming/outgoing mail, performing data entry and managing Xerox Meridian Accounting System
Overview
12
12
years of professional experience
Work History
Account Associate IV
Xerox Canada
07.2023 - Current
- Managing the production and finishing of a one-man site
- Managing ordering of consumables and supply orders., and third paper print orders
- Xerox is a leader in document management technologies and services.
Site Supervisor, Swiss Post Solutions
Ship Excellence - Swiss Post Solutions (SPS Global)
01.2021 - 01.2023
- Responsible for sorting external and inter-office mail, and packages for re-distribution
- Conducted mail runs at scheduled times throughout the day
- Received and logged all deliveries and supplied historical records as requested
- Picked up, packaged and filed outgoing packages and courier parcels
- Processed incoming and outgoing documents via records department
- SPS is a leading outsourcing provider for business process solutions and innovative services in document management.
Site Manager
Ricoh Canada
01.2016 - 01.2020
- Achieved shift profitability in cost of goods by effectively managing the shift in the use of company materials and supplies
- Managed total production labour percentages by achieving percentage of production worker labour and quality control labour established by the company
- Met quality and deadline standards by the effective use of job scheduling practices
- Handled formal contact with the client daily
- Provided training on workflow and machine operations as required
- Ensured payroll accuracy by overseeing and correcting all time clock punches
- Ensured the quality of operations for shift be assisting in the achievement of goals in Audit and Deadline compliance
- Increased employee retention by achieving turnover and average tenure goals
- Maintained efficient workflow by holding direct reports accountable for quality and efficiency of their work
- Improved quality of operations and improved consistence by implementing company performance and operation procedures
- Ensured that location is properly staffed by matching employee skills and equipment with production demands
- Responsible for effective implementation and management of Ricoh Service Excellence
- Facilitates resolution of issues concerning pricing, orders and invoicing by interacting and communicating with sales department
- Motivated employees and recognized their accomplishments in a timely manner
- Ricoh is a leader that offers workplace solutions and digital transformation services designed to help manage your work environment.
Field Support Representative
Ricoh Canada
01.2016 - 01.2017
- Process all incoming and outgoing mail and perform other mailroom functions such as mail fulfilment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations
- Filing and labelling of documents and other material for storage and retrieval
- Shipping and receiving including the movement of boxes and or equipment Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite
Print Production Specialist
Ernst and Young
Toronto, Ontario
01.2016 - 01.2016
- Operated the Xerox Versant 80 Colour Press.and Nuvera 120. Performing printing duties
- Ensured accuracy/timelines for incoming work
- Quality controlled all work making sure jobs were completed efficiently and error free
- Performed quality check on completed jobs by other operators as part of QC standard
- Ability to work well under pressure, with frequent interruptions and within multiple deadlines
- Worked closely with managers to determine feasibility of the center to complete work requested by customers and the ordering of all supplies for inventory
- Knowledge of various digital file formats; Xerox Free Flow
- Formatted digital files from hard copy documents for storage on DVD or thumb drive
- Operated bindery machines and other equipment to number, drill, cut, punch, staple, cerlox
- Set up and operated programmable hydraulic guillotine
- Maintained centralized and walk-up copiers, paper and toner, services and repairs
- Ernst and Young is one of the largest professional services networks in the world.
Account Associate
Shannon Human Resources
01.2015 - 01.2016
- Managed mailroom and print services for client
- Ordered stationery supplies for client
- Responded to phone calls and email requests from client regarding courier services
- Shannon Human Resources is an employment agency that specializes in placing experienced professionals in long term contracts.
Site Manager
Grenville Management and Print
01.2014 - 01.2015
- Provided quotes to clients for digital and offset print orders, and completed month end billing through g-link software
- Managed the day to day operation of four sites, which included providing services for client mail, printing, shipping and receiving
- Supervised 9 employees on a daily basis; recruited top performing employees at all levels.
- Conducted and oversaw the training and development of employees
- Submitted accurate reports and bank deposits on a regular basis
- Grenville integrates technology and equipment to provide tailored document and business management solutions.
Education
Business Study Certificate - undefined
Seneca College
Accounting Diploma - undefined
Seneca College
Skills
Achieved seamless printing operations through proficient handling of a range of Xerox machines, including Canon ImageRunner 7105 and OCE 750 Enhanced productivity by effectively utilizing multifunctional printers like 5230 and Phaser 8860 Delivered consistent quality in production with Xerox color machines, ensuring reliable service across multiple models
Achieved efficient document management through expert use of Digipath technology for scanning and PDF creation Enhanced finishing quality by implementing Cerlox coil binding and drilling techniques
Languages
English
Full Professional
SUMMARY OF QUALIFICATIONS
- Strong organizational, time management and analytical skills with demonstrated accounting/mathematical capabilities
- Skilled in reconciliations and resolving accounting discrepancies and irregularities
- Experience with preparation of financial statements including monthly and annual accounts
- Strong verbal/written communications skills, along with excellent interpersonal and client-servicing skills
- High level of discretion and diplomacy in handling clients/employees as well as matters of confidentiality and privacy
- Adaptable - work well both independently and in a team environment, also under time pressure
SELECTED ACCOMPLISHMENTS
- Awarded as a member of the “Best Team in Canada for Xerox Global Services” 2009-2010
- Received the “Best of the Best Award for Customer Service” in Scotiabank 2004
Timeline
Account Associate IV
Xerox Canada
07.2023 - Current
Site Supervisor, Swiss Post Solutions
Ship Excellence - Swiss Post Solutions (SPS Global)
01.2021 - 01.2023
Site Manager
Ricoh Canada
01.2016 - 01.2020
Field Support Representative
Ricoh Canada
01.2016 - 01.2017
Print Production Specialist
Ernst and Young
01.2016 - 01.2016
Account Associate
Shannon Human Resources
01.2015 - 01.2016
Site Manager
Grenville Management and Print
01.2014 - 01.2015
Business Study Certificate - undefined
Seneca College
Accounting Diploma - undefined
Seneca College