Darren Boyle
Innisfil
Summary
Operations Manager with a proven track record at Tim Hortons, leading high-performing teams and driving operational excellence across daily business functions. Experienced in employee training and development, inventory and cost control, cash management, and process improvement. Known for fostering a positive, results-driven work environment that enhances team productivity, customer satisfaction, and overall restaurant performance. Strong leadership and problem-solving skills with a focus on efficiency, accountability, and delivering consistent operational standards.
Overview
11
11
years of professional experience
Work History
Operations Manager
Tim Hortons
Innisfil, ON
06.2019 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Streamlined operational workflows to enhance efficiency across multiple departments.
Supervisor
Tim Hortons
Innisfil, ON
03.2015 - 06.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Nantyr Shores
Innisfil, ON06-2015
Skills
- Employee training
- Customer relations
- Inventory management
- Cash handling
- Customer service
- Problem solving
Languages
English
Timeline
Operations Manager
Tim Hortons
06.2019 - Current
Supervisor
Tim Hortons
03.2015 - 06.2018
High School Diploma -
Nantyr Shores