DARRELL MARAVILLA
TORONTO,CANADA
Summary
Results-driven customer service and sales professional with over five years of experience, including two years in a management role. Known for delivering high performance in retail environments and building meaningful relationships with customers and teams. Skilled in independent decision-making, critical thinking, and conflict resolution. Proven sales track record and strong communication skills. Experienced in financial services and client support roles. Holds a valid Ontario Driver’s License with access to a vehicle.
Overview
8
8
years of professional experience
Work History
Corporate Card Phone Associate
BMO
- Current
- Advise customers on corporate card strategies, enhancing satisfaction and achieving financial goals.
- Handle inquiries and service activities efficiently, adhering to established procedures.
- Manage customer interactions, providing strategic advice on banking and credit card options.
- Resolve transactional issues or escalate complex situations as necessary.
- Complete complex tasks and manage team escalations using strong analytical skills.
Athlete (Part Time Sales Associate)
Nike
02.2023 - 09.2024
- Connect customers with the right product using sales techniques and product knowledge, driving sales.
- Adapt brand stories to retail, serving as a product knowledge resource for consumers.
- Pursued educational opportunities to enhance knowledge of Nike products, sales, and service techniques.
- Handled multiple tasks in a fast-paced environment, ensuring efficient operations.
Customer Service Representative
CIBC Investors Edge
08.2022 - 02.2023
- Handled inbound/outbound calls professionally, resolving issues efficiently for customer satisfaction.
- Assisted with investment account inquiries, providing accurate information and procedural guidance.
- Offered tailored investment advice, aligning services with customers' financial goals.
- Collaborated with team to share knowledge, enhancing overall client service quality.
Part-Time Sales Associate
Champs Sports
06.2017 - 06.2022
- Exceed daily sales targets through strategic up-selling based on customer preferences.
- Engage with over 50 customers daily, providing exceptional service and purchase assistance.
- Stay informed on product knowledge and upcoming releases to better assist customers.
- Recommend products tailored to customer needs, achieving high satisfaction rates.
Part-Time Risk Associate
Aritzia
07.2020 - 08.2021
- Implemented health and safety protocols, ensuring compliance and reducing health risks.
- Conducted access control, adhering to Ontario's COVID-19 guidelines, enhancing safety.
- Monitored merchandise for loss prevention, identifying and mitigating risks.
- Protected financial, informational, and physical assets through vigilant oversight.
Assistant Manager
Champs Sports
06.2018 - 08.2020
- Led team to exceed sales targets, enhancing customer satisfaction through product knowledge and teamwork.
- Facilitated communication between customers, staff, and leadership, fostering a positive work environment.
- Maintained high customer satisfaction by staying informed on product trends and delivering excellent service.
- Motivated team to achieve operational goals, contributing to a collaborative and inclusive workplace.
Education
Child and Youth Care Degree - undefined
Centennial College
Scarborough, Ontario09.2022
OSSD - undefined
Brebeuf College School
North York, Ontario06.2017
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Relationship building
- Courteous and professional
- New hire training
- Management support
Hobbies and Interests
- Team Sports: Basketball, Baseball, Volleyball
- Creative Outlets: Writing, Music, Video Games
- Personal Development: Gym/Fitness, Lifelong Learning
Timeline
Athlete (Part Time Sales Associate)
Nike
02.2023 - 09.2024
Customer Service Representative
CIBC Investors Edge
08.2022 - 02.2023
Part-Time Risk Associate
Aritzia
07.2020 - 08.2021
Assistant Manager
Champs Sports
06.2018 - 08.2020
Part-Time Sales Associate
Champs Sports
06.2017 - 06.2022
Corporate Card Phone Associate
BMO
- Current
Child and Youth Care Degree - undefined
Centennial College
OSSD - undefined
Brebeuf College School