Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darrell Crawford

New Glasgow,NS

Summary

Dynamic operations leader with a proven track record at Petcetera, excelling in cost control and staff supervision. Enhanced operational efficiency through strategic planning and process improvements, driving revenue growth and fostering strong vendor relations. Committed to cultivating a collaborative team environment while delivering exceptional customer service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience

Work History

Restaurant Owner

Ricky's All Day Grill / Fatburger
06.2014 - 05.2025
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in 50% faster order preparation times without compromising quality standards.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Implemented effective inventory management systems to minimize waste and control food costs 3% less than franchise average
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Launched successful promotional campaigns to boost visibility in local communities, increasing brand awareness among potential customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

District Manager

Petcetera
12.2007 - 06.2014
  • Supervised various locations, enforcing high-quality standards of operation.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw opening new retail locations within the district; overseeing all aspects from, from construction, fixturing, inventory, hiring staff members, to setting up merchandising displays, opening ahead of schedule.
  • Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
  • Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
  • Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
  • Increased overall store sales by 6% by implementing effective sales strategies, a Customer 1st action plan, and staff training programs.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Participated actively in daily meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
  • Established a culture of continuous improvement, encouraging innovation and growth within the district.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Built relationships with customers and community non profit organizations to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Director of Operations

Great Beginnings Photography
03.1990 - 11.2005
  • Oversaw daily operations across multiple departments with over 200 employees ensuring seamless coordination and efficient execution of tasks.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Enhanced employee engagement by developing training programs.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Drove company's expansion into 20+ new markets by developing and executing comprehensive operational strategy that addressed local market challenges.
  • Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.

Education

High School Diploma -

Hants East Rural High
Milford, NS
06.1987

Skills

  • Relationship building
  • Operational efficiency
  • Retail visual merchandising
  • Strong attention to detail
  • Dependable work ethic
  • Strong organizational abilities
  • Responsive to new challenges
  • Strategic analytical thinker

Languages

English
Native or Bilingual

Timeline

Restaurant Owner

Ricky's All Day Grill / Fatburger
06.2014 - 05.2025

District Manager

Petcetera
12.2007 - 06.2014

Director of Operations

Great Beginnings Photography
03.1990 - 11.2005

High School Diploma -

Hants East Rural High

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Darrell Crawford