Darrell Caldwell
Hamilton
Summary
Experienced, dedicated and passionate labourer with diverse skills and experience looking for new long-term and progressive roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collections Advisor
Scotia Dealer Advantage
01.2022 - Current
- Stayed up-to-date on industry trends and regulatory changes affecting the collections field, ensuring alignment with best practices at all times.
- Demonstrated excellent problem-solving skills when faced with challenging situations or disputes from clients.
- Developed customized payment plans for clients, leading to higher repayment success rates.
- Displayed strong communication skills when interacting with both internal stakeholders and external clients, promoting clear understanding of expectations and desired outcomes.
- Managed a diverse portfolio of accounts, applying tailored strategies for successful resolution of each case.
- Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.
- Exceeded monthly collection targets by utilizing persuasive negotiation skills and an unwavering commitment to achieving results.
- Improved client payment rates by developing and implementing effective collections strategies.
- Streamlined internal processes for increased efficiency in managing collections accounts.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
Apple One Temp Services
UPS Warehouse Associate
01.2019 - Current
- Performed all warehouse activities, including but not limited to, pick, pack, ship, receive, put-away, cycle count, and inventory audit Covid-19 materials and shipments.
- Ensured that orders were picked accurately, packed properly and dispatched on time while providing leadership, coaching and direction to colleagues in all warehouse areas.
- Utilized various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order picker; in addition to RF scanners to electronically perform warehouse activities.
- Achievements/Tasks
Walmart Canada
Night Associate
01.2018 - 01.2019
- Carried out logistical tasks as directed, including item picking, container decanting, counter balancing, stocking and any other duties deemed appropriate by the Night Manager.
- Assured picked stock and assembled loads were correct and undertook inventory assessments.
- Drove forward operational efficiencies to increase the stock standards of the store.
- Achievements/Tasks
ARO Collections
Collection Officer
01.2008 - 01.2018
- Utilized tracing tools and databases to locate delinquent consumers that failed to remit payments to their credit account within legally agreed time frames.
- Led consumer contact to negotiate repayment of bills, loans, or other past due accounts within the shortest period of time and was the primary negotiator with consumers.
- Other duties included assessing, analyzing and updating customer account information, financial reports and data, credit reports, and credit scores.
- Achievements/Tasks
Education
Ontario High School Diploma - undefined
Sir Winston Churchill Secondary School
Hamilton, Ontario01.1997
Skills
- Teamwork
- Data Entry
- Planning
- Time Management
- Organization
- Coordination
Certification
- Fork Lift Driver Licence
- Order Picker Power Jack Licence
- G Class Drivers Licence
- Standard First Aid and CPR
Languages
English
Full Professional
Timeline
Collections Advisor
Scotia Dealer Advantage
01.2022 - Current
Apple One Temp Services
UPS Warehouse Associate
01.2019 - Current
Walmart Canada
Night Associate
01.2018 - 01.2019
ARO Collections
Collection Officer
01.2008 - 01.2018
Ontario High School Diploma - undefined
Sir Winston Churchill Secondary School
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