Darrell Brown
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Jasper House Bungalows/ Castle Mountain Chalets
04.2024 - 04.2025
- Maintained accurate records of guest information leaving detailed pass ons as needed, taking payments, and creating reservations using hotel management software system Mews.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a consistent pleasant experience for all guests.
- Resolved guest issues efficiently, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided relevant information.
- Developed strong relationships with guests to gain repeat and referral business through personalized attention to their preferences and creating lasting memories.
Pension Advisor
Scottish Widows
05.2023 - 04.2024
- Tax calculations – Assisted clients in calculating tax obligations related to their pension withdrawals.
- Task force participation for process improvement – Collaborated with teams to enhance systems and streamline operational efficiency by trialing a new SMS service, and created a guide for new staff to follow to ensure efficiency and reduce errors when clients pay in to their pension.
- Identity verification for transactions – Conducted identity checks to ensure secure and compliant pension transactions.
- Providing classified information requested by clients – Delivered secure and confidential pension-related information upon client request and depending on company needs.
- Processed after call work in accordance to procedure or escalated depending on the transaction.
Pharmacy Assistant
Preston Links Pharmacy
05.2021 - 05.2023
- Customer consultations – Developed knowledge of a wide range of medications to provide appropriate guidance under the Pharmacy First scheme, helping me build empathy and support customers based on their needs.
- Stock management – Oversaw inventory and replenished pharmaceutical tools to ensure smooth operations.
- General maintenance – Performed cleaning duties including mopping, sweeping, vacuuming, and dusting to maintain a professional and sanitary environment.
- Cash handling – Managed transactions accurately and efficiently.
Education
ECDL - Computing
ARQA
Aix Les Bains (france)06-2016
Certificate The Principles of Real Estate -
Keller Williams Realty
Coursera Through KW Realty Los Angeles Branch09-2024
Certificate ( Sales Fundamentals) -
Keller Williams Realty
Coursera Through KW Realty Los Angeles Branch10-2024
Certificate - Establish Clients For Life (Buyers) -
Keller Williams Realty
Coursera Through KW Realty Los Angeles Branch11-2024
Skills
- Clear Communication
- Relationship building
- Fluent in English and French
- Cash handling
- Time management
- Multi-tasking under pressure
- Computer skills
Certification
- Certificate of achievement from Edinburgh college in the following subjects :
- Audio/video editing software
- ICT
- Creative writing
- Psychology
- historical studies
- socialization
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Front Desk Agent
Jasper House Bungalows/ Castle Mountain Chalets
04.2024 - 04.2025
Pension Advisor
Scottish Widows
05.2023 - 04.2024
Pharmacy Assistant
Preston Links Pharmacy
05.2021 - 05.2023
ECDL - Computing
ARQA
Certificate The Principles of Real Estate -
Keller Williams Realty
Certificate ( Sales Fundamentals) -
Keller Williams Realty
Certificate - Establish Clients For Life (Buyers) -
Keller Williams Realty
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