Darrell Allen
Brampton,ON
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Cyber Security.
- Hardworking employee enthusiastic about learning emerging technology inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
09.2021 - 12.2021
- Assisting clients with queries in regards to credit cards such as resetting PIN info, card issuance, locking cards,
- Forming bonds with clients as well as taking appropriate time to listen to their concern
- Assisting clients in timely fashion and keeping conversations professional regardless of their tone or language
- Resolving issues in timely manner and with complete details
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Assistant Front Store Manager
Shoppers Drug Mart
03.2020 - 09.2021
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Implemented new planograms and planogram adjustments to increase customer purchases
Education
Diploma - Cybersecurity Specialist
CDI College
Brampton, ON12.2023
No Degree - Security + Program
CIMT College
03.2022
No Degree - Google Cloud Associate Engineering
NPower
Mississauga, ON11.2020
Junior IT Analyst Program -
NPower Canada
Mississauga, ON05.2019
Accounting Continuing Education -
Humber College
Etobicoke, ON12.2014
Accounting Diploma -
Humber College
Etobicoke, ON05.2013
Skills
- Windows
- Android
- Linux
- Microsoft Office 365
- Agile
- Information Protection
- Data Security
- Wireshark Software
- Data Encryption
- Leadership and Management
- Powershell
- Active Directory
- Networking
- Virtual Box
Certification
- CompTIA A+
- TestOut PC Pro Certification
- TestOut Network Pro Certification
- TestOut Routing and Switching Pro Certification
- TestOut Client Pro Certification
- TestOut Server Pro 2016: Install and Storage Certification
- TestOut Server Pro 2016: Identity Certification
- TestOut Linux Pro Certification
- TestOut Security Pro Certification
- TestOut Ethical Hacker Pro Certification
Timeline
Customer Service Representative
CIBC
09.2021 - 12.2021
Assistant Front Store Manager
Shoppers Drug Mart
03.2020 - 09.2021
Diploma - Cybersecurity Specialist
CDI College
No Degree - Security + Program
CIMT College
No Degree - Google Cloud Associate Engineering
NPower
Junior IT Analyst Program -
NPower Canada
Accounting Continuing Education -
Humber College
Accounting Diploma -
Humber College
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